Clarion Tianjin Hotel

My Expedia booking, made 10 mths ago, was not in their computer system. I had to book a room at higher rate on the spot. I was asked many "silly" questions about my booking by two staff members for 10' until the front office manager appeared to tell me it was their new system that "forgot" about my Expedia booking which he entered manually. I was given the room in 2 minutes. The nightmare was: I was told their hotel got no connection with Expedia and would not give me a note, document, supporting my claim for refund from Expedia. It is a franchised hotel of the Choice Hotel group.

Having never visited Tianjin, I took the chance and reserved a five day stay at Clarion Tianjin Hotel. It proved to be a winner in several respects. First, its center city location meant that traveling by taxi to different sites was quick and inexpensive. Second. surrounding the hotel are a number of restaurants across the board and convenient malls and shops. Other hotels elsewhere in the city did not have the kind of cluster of stores for window-shopping and necessities. It is also at the hub of city taxis, which made for easy transportation around the city. Don't look elsewhere. This is the place to stay!

alltogether it was a very pleasant stay and the hotel , room and staff were great -

Overall, the hotel is quite nice and comfortable. However, compared to other hotels in Tianjin: The staff was helpful when asked, but did not go out of their way to approach us; the pool was nice, but tiles were missing from the side; the workout room was good but not great, and the steam room in the men's locker room was not working; the breakfast buffet was full of Chinese delicacies, but a little lacking on the Western side: the website lists three restaurants, but really there is only one; the others are a coffee shop and a lobby bar; the website also listed a convenience store, but none exists; in our room for two, there was only one robe. These are all small details, but they would lead me to go back to another hotel on my next visit.

The service was excellent

The staff at the hotel are the best. I had to interact with the concierge service the day I arrived. due to late arrival of my luggage. Peter, the concierge service supervisor, took down the information. He made sure this information was shared with the evening shift and check with me when I passed concierge desk the next day. The cleaning staff was also courteous and helpful.

Many of the hotel staff lack hotel and service training. Also they tried to charge me for the room (I paid at time of booking) twice, both at checkin and again at checkout.

The hotel is too old and the aircon is lousy. Need an total overall haul!!!

The Hotel itself is nice, we had a double booked but the bed was about the worst I have had in a hotel ever! For one person it was comfortable but 2 it was one of those beds were you can feel all the movement, bit like sleeping on a big Jelly, anyway we saw reception the next day and they moved us without question (asked for a twin in case all doubles were the same) and the twins were very comfortable The rooms were smaller than we expected but well appointed, clean and comfortable and next to no noise from the street below, bathroom was also small and a bit disappointing, had the shower in the bath, worked ok but did think why they bothered with the bath. We only ate at breakfast which is in the restaurant on the 2nd floor, decent enough with a good mix of Chinese and Western dishes, coffee though was pretty dire, either luke warm or very watery, but staff were always very obliging and by the time we left they always knew to bring me a fresh made and "HOT" cup when I sat down. The Hotel has a gym on the 6th floor, I used it 4 times, its ok, Hotel gyms are never going to be that great, this one no exception, Pool however is good, the changing rooms are ok, the Sauna a waste of time, was never hot enough when I was there, maybe it gets switched off when ever not in use?, Steam room however was awesome, make sure you use that it works a treat. Overall, have stayed in other Hotels in Tianjin and this compares well.

The hotel is very convenient for business travellers to Tianjin.

Super helpful concierge, close to downtown attractions, 24 hour fitness room for the jet lagged visitor

My room was a little hot and the climate control was not working in the room, after informing the front desk about the problem their solution when I returned to my room later in the evening was to leave the room windows open . Tianjin in December & the high degree of pollution with the room windows open is not a good idea.

Experienced power outage twice in 24 hrs,very old room.I booked my stays with breakfast included,but upon check-in had to provide proof and had to forward my actual booking email from Hotels.com to front desk personnel so I can have access to breakfast.The breakfast buffet is disappointing as well. I will not stay there again.

Staying in a club room was a great decision for me. More space, and access to the club lounge brought this hotel to a new level of customer service. Great food,and great service!

Service was outstanding, very professional

The hotel location is convenient for me about this trip.

The hotel has an excellent location right by the metro stop. the staff was friendly and helpful, the room was clean and comfortable.

Convenient hotel for central Tianjin. Staff were great and helpful especially after I had an accident and could not walk properly or use my right hand, THe hotel is also well sound proofed and no noise from outside or inside

The staff was fantastic! Many spoke good English and Dimitri, the front desk manager was beyond helpful. Will ALWAYS stay here in Tianjin.

Good Business hotel at a reasonable price. Restaurant very good chinese western food. Helpful concierge who gave me good directions and helped out with knowledge in English. Executive Lounge also very helpful.