Cambridge City Studios by Paymán Club

Good enough for the price but could of been nicer in the hallways

Appalling checking in process, I stay in a lot hot hotel (as you know from my account) and I pre paid and still look 20 minutes of filling out forms online before I could check in. When I eventually got in the room was damp and smelt damp. To tip it off no hot water so cold shower this morning. I will never stay here again and I would strongly consider having this property on your app.

Fair price for the city centre but it stank of cigarettes and was a bit tired and dirty with other people’s rubbish in the bins.

As I arrived late it was great to have some cooking facilities. The room was quiet, clean and comfortable.

Their photographer needs a raise with that quality of misleading photos

Aboslutely terrible place. Supposed to be "self catering", with only a broken frying pan, no forks and no teaspoons, dirty crockery and damaged cups. The shower contained mold with tepid water. Laminate floor was damaged in in every section, paint flaking off the walls. Metal stand on lamps and tables were rusty!! What a dump, I have never stayed in a place as disgusting or depressing as this. The only advice i would give anyone is "AVOID AT ALL COSTS"

The apartment I stayed in was really poor, basic and indicative of a homeless shelter. I received the wrong room checkin info and there was no key in the lock box causing inconvenience and having to get in touch to raise this issue after a long day at work. The apartment and internal stairwell is in a serious need of a makeover including unhygienic blown worktops from water from the sink and mould in the shower. I had purchased food to cook but there was no cooking pots and pans so was unable to - it took 2 days for them to arrive! Also no live TV due to faulty aerial and remote didn’t work. Maybe I got unlucky with number 7 but I would avoid this place at all costs!

I didn’t feel safe no lock on the inside of the door or secondary lock or chain. Walls paper thin and noisy heating system all night. Also stairs v steep and covered in dog hair. Toilets smelled of blocked drains. It was ok as a person staying alone I didn’t feel secure with the door this could easily be fixed as could dog hair in hall. I think in general there are problems with blocked drains in Cambridge so I don’t blame property for this. It was adequate but could be better. Would need earplugs.

The location was brilliant,it should've been a good studio but there was mold smelling all through out,n my partner has asthma... It was clean but not spot clean to be honest,the floor was dusty our feet got dirty. Otherwise is a nice place,and the mattress was really dirty,had dirty marks on.

I booked 2 rooms here for my elderly parent and their friends - when they arrived only one key was available so they chased and was told that it would be there later so they dropped luggage off and went to explore Cambridge. They came back 5 hours later and still no key so they chased again - to be told it would be 10 minutes - 20 at the max - 2 hours later still no key. When chasing again they had the phone put down on them repeatedly. They ended up having to stop all in one room - 4 elderly adult and one is registered as disabled - no one got any sleep obviously and they ended up having to return home a day early and the key still hadn't turned up. I am still awaiting a response and an apology - the worst company I have ever dealt with - save your time and effort and don't bother!!

Terrible service from The Payman Club. Moved our location twice due to 'maintenance issues', the second of which we were not notified of. They also mixed up the date on the first change, so without chasing them we would have had nowhere to stay. Final property location (Arbury View) was dirty, smelly and no representation of the original booking.

Very shabby, would not recommend. The room we were allotted has revolting shower tray stains and had not been prepared for our check in. This is not a criticism of the staff, who came the next day to try and make amends for my complaints. The company that run the operation clearly do not allow a budget to clean to COVID standards.

checking in was a nightmare. unable to reply on their website with time of arrival so phoned to let them know and was told someone would be there to meet us at 4 pm. no-one was there so phoned and they told me that they do not meet people i had to do various things on phone to pay a deposit and full payment but it would not go through. they eventually gave me a code to access key and someone arrived later with a card reader. it was finally resolved after a very stressful time as i do not like using computers or mobile phones.

Cheap shabby furniture, mattress was awful springs in your back all night... boiler right next to the bed so was woken up every hour by the noises ... would not recommended.

No heating... bed slats where broken. Mould on the walls... Would never stay there again Check in told me I was in room 1 went into the main building and their is no room 1... Eventually got in contact with owners and they asked me to try outside the building. Lastly very bad smell of mould in the room...

They cancelled my booking and offered me a poor quality flat away from the city and over a corner shop. They did this 2 hours before my arrival without any good reason. No apology was offered

Very small and untidy accomodation, bed collapsed in the first night, WIFI wasn't working. The personnel dealing with it was professional enought to put me in another accomodation though.

Despite being advertised as having free parking there is NO parking. There is no external sign that this property is a Hotel, nor is it in the description that this property is accessed by about a dozen steep steps. This is why after we had paid we didn’t even bother getting out of our car. After a very long drive we didn’t have the energy to find a parking spot then walk in the pouring rain with our cases . Glad we found a Travelodge with covered parking and a lift just along the road

Difficult check in. Room in poor repair.

Very poor customer service. Had an email asking what time I would be checking in. When I replied 21:00hrs had a reply saying there would be an additional £30 charge for a late check in. When I called the office to query this I was told “oh don’t worry it’s fine, we won’t charge you”. I was asked to call 30mins before I arrived, which I did, so that a member of their team could meet me at the property. On arrival there was nobody to be seen, so once again I called the office. I was asked “which apartment I was in” and “had I tried pressing the bell?” To which I replied that I was not told which apartment I was in and there were 10 bells!! Eventually 2 young men arrived carrying rucksacks looking like they had just left the student union! After several attempts they finally managed to open the key safe. Once inside they informed me “that’s your WiFi code”, pointing to a poster and “enjoy your stay. Now I just need to take £150 deposit off you”. I explained that this was not in my confirmation email and his reply was that’s the policy and I couldn’t stay without paying. He said it was on Hotel.com website but I couldn’t check because the “website was down” After much discussion and me saying several times that I wasn’t going to hand over £150 to two random strangers, I was told “it’s only £100”. After his initial denial that he’d said £150, I asked why it had now changed to £100, his reply was that they could charge between £100-150 depending on what the person was like!