Great Scotland Yard Hotel, part of Hyatt

Room was clean and just ok- underwhelming for the price. Thought breakfast was included but wasn’t and this was surprising considering the very expensive rate. Dinner (room service) food was very basic which again surprising considering the high cost and it being a 5 star hotel. Cost of breakfast again very high and slow service despite advising we had to be at an event. The hotel were unable to facilitate twin room despite requesting when booking and a couple of times after which was unfortunate. Disappointed that there was not even a glass in the room in order to drink water. Have stayed in much higher standard hotels. The staff were however friendly and welcoming, particularly the lady who checked us in and the lady who delivered room service. good location but given the cost I didn’t find the hotel worth this.

Great location

We thoroughly enjoyed this hotel. I loved the interiors, the location is amazing, the staff were fantastic. I will definitely go back again.

Interesting hotel with history. The most comfortable bed with luxurious bedding. Smart toilet with heated seat and all the bells and whistles. There are 5-star elements in the decor but the upscale feeling is totally ruined by the open clothing rack. It is the focal feature in the room. And no matter how good are your outfits, they don't enhance the room hanging in full view.

Excellent service!! Dining options were wonderful, we felt safe, it was within walking distance of shops and restaurants as well as public transportation. We will be back!!

Comfy bed Well appointed bathroom Not much character to the hotel Check in felt very perfunctory For a 5 star property- they need to be doing a lot more to improve guest experience

Arrived 1030 room ready perfect

Not 5 star service. Poor check in. Poor bar staff. Residents bar only until 12pm - in a 5 star hotel? Etc. Rooms are well appointed, but tiny.

We stayed 1 night for a party, it was convenient, but was amazing hotel, very friendly staff, amaxmzing decor. Would recommend this hotel, and We are staying again

Amazing hotel, fabulous service, perfect location for exploring London and we love the reference to the history of Scotland Yard! Great for families too, our 10 year old daughter loves this hotel.

Came here for the London Winter run and also to celebrate my birthday. On check we were told we had been upgraded as a birthday treat. To be honest I 5ink the room we had was of style we had booked so not an upgrade but an amazing room none the less. As we were only here for 24 hours and had booked in convenience to an event we didn’t get to completely enjoy what the hotel had to offer so will definitely be booking again. For anyone looking for someone close to central London at a reasonable rate I would highly recommend this hotel.

Fantastic hotel with friendly staff! Daniel was extra helpful and gave us a nice tour of the hotels history. Would recommend!

Loved everything about this hotel. Very central. Rooms are great size. Will stay here again.

Excellent hotel with spacious and well designed rooms and a fantastic restaurant.

Great location, nice stuff, very good dinning. Had no problems

It was great.

Good location. Staff experience/interaction was not great.

Excellent, loved it!!

Great location, beautiful facilities and very helpful staff. And so festive for the holidays.

Room not ready at 3pm, poor communication, had to keep getting up and checking. Offered free breakfast in the end which helped make up for it. Room should be ready for 3 pm at latest as that what I pay for. I leave the room when I’m told to if I didn’t I would be charged, so works both ways. If I had been contacted and apologised to and compensated in some way it wouldn’t have been as bad.