Check in staff very kind and efficient.

Good

Room was small but clean enough, no lock on the bathroom door. However we saw a few rats just outside the building after parking (which was £10 a day…) Check in was easy however our room number (me and my friend, both women in our early 20s) was said out loud to a busy lobby which made us feel a little unsettled. We got back to the hotel late at night and had to again say our room number out loud to be let in. Instead of this, a staff member said “What there’s four of you in one room?” as our friends had walked us back and did not open the door (in -2 degree weather lol) until I explained this. Other Ibis hotels I’ve stayed in have been a lot better however :)

Very friendly, helpful staff. Clean . Great bar. Would stay again .

Could do with some vending machines!!

All good

Clean room, decent sized. Bar and restaurant are both small and without character - functional but not comfortable or stylish. Easy to park the car (albeit for a £10 charge) and close to the main road and shopping area.

The room was very basic even though we chose the higher standard hotel. We struggled to bring our cases in as bathroom door open and no room to manoeuvre. Only three teabags and four milk in room . We were both quite cold in the night . The positives was a comfortable mattress and a very quite room. The breakfast was good and staff very obliging.

Only negative was no USB port and room was warm. Loved everything else and would stay again.

Clean hotel with comfortable bed. Can see cruiseport from hotel room window.

Building work taking place not informed in advance very loud drilling and banging from 9am management not interested should have been told in advance and not put in a room next door being renovated very unhappy

Check in very slow. Queues to the door. Breakfast only ok. Hot items looked like they had been sitting there. Had to ask for tomatoes to be cooked. Fresh Coffee machine did not work. Had to make do with instant and hot water in a flask! Just about ok for one night. Would not stay here again.

A decent place for night before a cruise. Cruiseport, city walls, and shopping within walking distance.

Toilet needed fixing twice due to flapper not holding water in the tank. Price double from everyday due to cruise ship in town next morning. Sure wasn’t worth what we paid.

Room was clean and the bed was comfortable

The property was very close almost to every thing. Train station, shopping, restaurants mall are walking distance. Very close to the cruise port as well.

Friendly and helpful. Noce atmosphere

Excellent service and very comfortable room. It has an amazing location near lots of shopping and restaurants, as well as convenient to the port terminals. Highly recommend staying here and also a visit to the SeaCity Museum!

Wifi wasn’t that great. Unable to connect and stay connected.

Got upgraded to stay at Novotel . Thank you