London Heathrow Guesthouse

The room I checked in to had a strong smell of fume or fuel. After reporting, nothing was done. The staff said he couldn’t smell anything. He advised me to use air freshener!

I stay away from home a lot due to work and this was the worst experience ive ever had. When checking in, i had to wait 10 minutes or so for someone to show up at the reception then when he came they demanded a copy of my ID and £20 as a deposit for a key. Without both i wouldnt be able to check in despite having paid upfront for the accommodation. I didnt have either on me so i had to mess around emailing a photo of my driving license and bank transferring £20 to enable me to check in. He told me that these requirements were clearly shown on the advert until i showed him their advert on Hotels.com which didnt mention it at all. He then insisted it was on all the others but judging by other comments on here it obviously isnt. Once i had left i had to chase them several times via whats app to get my £20 sent back to me. I will never stay here again and strongly advise everyone else to not do so as well. The whole thing stinks of scam. Also, the bed was rock hard and not a great nights sleep. Do not believe any positive reviews you read about this place.

Arrived 10pm after getting a little misplaced in area, but was welcomed and shown to our room. Lodgings a bit dated, but for an overnight stay before heading to the airport it was great. Twin room with en-suite was just what was needed. TV, Kettle with tea and coffee, fan, and towels provided. Couple of things to note: 1. They ask for ID of main guest and take a picture of it 2. They ask for a £20 deposit for the key, it is returned when you check out, after they check the room 3. They are really, really close to Heathrow and you will hear planes until 23:55, when night flights end and they start back up about 4/5am I assume they have had guests leave with keys or left room in a mess in the past, which makes them cautious. Overall, a nice place, good location and friendly staff - will be adding to my list of LHR stop-overs

The property is not real. They scammed me and Expedia will do nothing. Do not book this place nor use Expedia as they won’t even attempt to rectify the situation.

Clean

The owners were very hospitable, breakfast was delicious, and the room was clean and comfortable. Private bathroom , yeah! We took the local bus from Heathrow airport Terminal 5 and only had to walk a couple of blocks to the London Heathrow Guesthouse. In the evening our hosts recommended walking to the Perserverence (Percy) the local pub. The fish and chips were delicious (large portion)..Great stay.

Thank you very much for letting me stay, it was very comfortable, clean, staff very friendly

Hostel type room. Although our stay here was without any serious misadventure (were were mother and daughter, quiet and respectful of the accommodation), there were a few things I found concerning. Check in: I was asked for my passport. As an U.S. Citizen we know we don't just hand over our passport except for an occasional copy required by some hotels. This being said I was asked to LEAVE it with the owner. I argued and my daughter left her ID. I was woken up at 11:30 that night with a request for the booking person's ID. I left my passport card not my book passport with the owner. Breakfast never arrived or was offered. Tried to use shuttle both to and from the airport but it apparently didn't exist or was an inconvenient day. Tried to contact them from the U.S. at the appropriate business hour, they never answered the phone. Tried to text, same thing. Train was close by but was late, never arrived or closed for construction (not the owner's fault obviously). At check out an inspection of the room was required by the owner before she would give me back my ID. Garbage was emptied once, I did it myself the rest of my stay. Towels were only exchanged once. The best description of how I felt during the time I spent at this location (7 days) is as someone who would run off without paying (I prepaid my entire stay), or someone who would somehow damage their property. Plus: Heater, tea, coffee, sugar, cups, kettle and refrigerator.

Simply put, this is the worst hotel at which I've stayed in my life. The managers engage in fraud and abuse of guests to line their pockets and fail to provide anything approaching customer service. I do not take these words lightly, and if you don't believe me, simply read the other 198 reviews about the "customer service" they provide to their guests. They are the rudest and nastiest human beings with whom I've ever had the misfortune of dealing with in 30 years in the travel industry. Upon arrival, I was subjected to literal screaming, threats, abuse, and suggestion that they would call the cops: this for the simple act of arriving to check into my room (which I had already paid for). They said check-in was closed. When I showed them the booking, which CLEARLY lists a 24/7 front desk, they had no response. Quickly they switched to "scam mode", first insisting that I hadn't paid for my reservation, and demanding cash up front. When I showed them my fully paid reservation, with receipt in tow, they switched to the next scam mode, now demanding exorbitant fees for additional services: for a "late check-in fee". I asked them where that was listed. Again, no reply. Then a further charge for a "key deposit." These are nasty, rotten, human beings who are stealing from their customers on a regular basis by overcharging, double charging, and inventing bogus fees. They should be put out of business.

Friendly staff. It’s an overnight stay. With a roof over your head. Shower shared you have to put one finger on power button and shower at same time. Not good shower at all. Bring your own food and drink. Staff are friendly. Have to leave £20 cash or Id card for deposit for key. Returned when you exchange for the key when leaving.

Claimed I did not have a reservation and made me pay for it again with cash. They held our passports until we paid cash for it even they we pre paid with the booking.

A room close to the airport - ideal for an early departure (or a late arrival). In the flight path - so don't arrive early expecting to sleep! Staff friendly and helpful. Room basic but has what you need for the night; benefits from free parking too.

I will give average point of 2.5. My room was not great with the price I paid. Very old tv, and insects flying in the room. The internet was very good.

Not worth the money, staff very unhelpful. Paid £11 for breakfast, breakfast consisted of 2 slice of bread and 2 sausages, took a bite of it and spat it out.

The owner said I did or pay enough for my reservation, asked for $90 more, as I refused he kicked me out and said he will refund me for it, I never got any refunds, that place is a real scam, Expedia please do something about it as this is what is being happening at that location and will continue happening!!!

We made our reservation in July for September, I contacted the property twice to let them know that we would need a late check in, I never got a response but I read on several platforms including that the reception is 24 hours a day. We arrived at the property and all the doors were open (which seemed unsafe to me) but there was no one to assist us so we called the phone number on the sign outside the response from, I would like to believe the owner of the property, is that The reception has already closed and he is sorry but he cannot help us, to which I answer that we have paid for the room and that we have nowhere to sleep, his solution? I can't do anything for you, to which I reacted angrily like any person who was responsible for contacting the property in advance and told him that I would give him a bad review. After 15 minutes a small man comes out of the property who turned out to be the same person I spoke to on the phone offering to give us a room for an extra cost to which I told him that we no longer wanted to sleep there because honestly the place is a hole rotten. He reacted violently and everything led to a very agitated and horrible argument. the worst experience, if you stay here you will be treated with violence. Also I would like to this platform to have a bit of control where they send the people cause this was one of the most scary experiences I ever had

Because I of fly change I did not stay at your place. I was trying to call but it was almost impossible to find your telephone number (why not publish with other informations) and then nobody pickup the phon. It was terrible.

Charged a £20 deposit for the room key, which wasn’t made clear. The room stank of stale cigarette smoke, and the shower plug was blocked and nearly overflowed when I was showering.

I booked the property very late in the night, and landed at the property on 21st June at 3am ( night 3 am) I completely understand, it's an unearthly hour They first, DID NOT let me inside the property, then, DID not acknowledge the email booking that I presented to them They DID NOT give me the room They charged me extra by cash GBP 150 Did not give me receipt for cash payment Also, they swiped my CC twice So, I have paid to your company Plus GBP 300 to my CC Bank 90 GBP in cash to them 100 Euro in cash to them

For the Price of 140 £ the room had no toilet ,no shower!!! Worst place I have ever been! Shuttle Service is not available from Heathrow Airport as indicated on your webpage. Your webpage should be modified regarding London Heathrow Guesthouse!