The staff was very nice and helpful but there were some essential issues. 1) The elevator (lift) was broken for most of my stay. This usually would not be an issue but I have a knee injury and cannot climb stairs. I was moved from the 4th to the Mezzenine floor. The M-floor ceilings were very low. Even then I had to still climb up 1 level of stairs which was very difficult. 2) Noise, noise, noise. The noise was unbearable. It was constant, beating music from the square, casino and club. It was ALL DAY and until 1 or 2 AM. I did not sleep the entire time their. Potential naps were completely not an option because of the extreme, ear drum busting noise from the square. Given these 2 limitations, I left the final night though we had it paid for. It was too difficult and making us ill.

Both elevators were out of service.

Our room was allocated to someone else due to a leak. We were upgrafed to their sister hotel around the corner. While this was fine no notification was sent yo me prior to the trip

Literally horrendous. Booked 3 rooms and fair enough at a non refundable rate but someone I was travelling with had lost a family member so tried to get a date change but no go from the hotel, would have expected some leniency especially as we gave a weeks notice. The hotel reception is poor, not efficient, room keys didn’t work, 1 of the rooms was 2 hours late to be ready, rooms are dirty and dated. Location great but not worth the money at all. At reception when every time I passed someone was complaining about something. Nearly £1300 for 3 double rooms for a single night literally horrendous. STAY SOMEWHERE ELSE.

Helpful staff. No foyer just a small ground-floor café bar doubling as the reception. My Superior Double room was fine for one person, low-lit and compact, but with no desk or chair, which was awkward as I needed to work. Bathroom was nice, well-lit with deco design touches. I chose this hotel based on its location and proximity to an event I was attending. In that respect it was excellent, situated almost directly on Leicester Square, yet still surprisingly quiet. I’d consider staying again if I needed to, as it was the most affordable hotel I could find at fairly short notice two weeks before Christmas that also offered a room with a window, but the price reflects its location rather than the room itself.

Stayed here before always clean and comfy great location .

Great location, very functional

First room was tiny, bed up against wall, even to small for a single, put me in a larger room but still not what I had paid for as a superior room. Bar closed so no facilities as advertised

Great location just off Leicester Square. Perfect for theatres and shops

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Convenient location. Property needs updating.

Great location. The soundproofing was good enough to sleep easily with the hustling outside. The view of the square is nice but you need to draw your shades before bed to keep the light out. Rooms were modern and stocked with coffee and tea daily.

I paid for the daily breakfast which was average at best. I dont recommend. The suite was nice and necessary as I'm use to larger rooms. Overall ita a nice central drop your bags go place to stay.

2nd stay here - location is key, situated right on Leicester Square. Comfortable room and great bathroom. All you need for a weekend in the capital

Pros: Convenient, great location. Everything is in the walking distance. Very polite and friendly staff. Free water bottles. Cons: no hot water in the shower in the morning. They gave us only decaf coffee everyday.

Do not book room 117 because it’s shouldn’t be under deluxe category ,it’s a double bed and room is tiny and the view is the fire stairs

The location was nice, but loud. The bed was very comfortable. The property offers breakfast, which is not worth the money, and the cook set off the fire alarm one morning at 5:00am. It was terrible and the staff did not communicate properly with the guests. It was extremely inconvenient!

Overall it was okay, but we had a huge hole in the bathroom floor, it was completely broken and we almost hurt ourselves a couple of times. Very dangerous conditions. Also the whole time the bathroom smelled like sewer, it was difficult to walk into the bathroom.

Perfect for a one or two night stopover.

Excellent location! It was central to everything and easy to take the tube. Friendly staff, they were able to hold our luggage when we arrived early from our flight. They upgraded us to a Deluxe Double room at no extra charge and was accommodating on our room preference, such as which floor and view. Room size is a typical small London room but very comfortable. Overall a great stay but one star less due to the fire alarm going off at 5am on our last day, otherwise it would have been a perfect 5 star stay!