Hôtel Mercure Nancy Centre Place Stanislas

Great location but the rooms are a bit small

great location , staff very friendly , rooom was good

The car park was small and we had to pre-book a space. The staff were very helpful. The hotel facilities are limited but perfectly adequate, with a good breakfast offer and a small bar for a late drink. The location is in the very centre of the city close to the river, shopping and restaurants.

Service médiocre, expensive for what you get Location is good

We arrived around 11:30pm after a full days travel to get there. 1st room assigned was too difficult to get to with all of our luggage, so they assigned a different room and this is where the nightmare began. I will not be graphic but when I pulled back the cover, it was apparent the be had been really used and not changed. What we saw was so gross that it made my husband and I sick. We called the front desk and they subsequently showed us 5 different rooms on the 3rd floor - ALL HAD THE SAME NASTY ISSUE AND THE BEDS HAS CLEARLY NOT BEEN CHANGED - it was so nasty! By the 6th try (and 2am), I asked the front desk person to please go and check the room 1st before having me come along. I was really disgusted. It was 2am before they finally found a sanitary room for us. It was too late to find another hotel! The 6th room was okay but my husband and I slept on top of the covers after what we saw. I was so disgusted that I didn’t fall asleep until 4am and when we checked out the next day, this hotel comped the parking and pet fee.!!! I explained this isn’t about the money. I said, how can the entire 3rd floor have such unsanitary beds- apparently your housekeeping staff on this floor isn’t doing their jobs - just how gross. We will NEVER EVER return to that property and if it is owned as part of a franchise who cares about their reputation, Accord Group needs to follow up, rectify the unsanitary practices, or completely shut them down! Just eeeeeeeuiuuuuuuhhhhhh!

Excellent location, staff very friendly and the breakfast expensive but was really good.

Staff weee great!

very good location for town centre and restaurants On site parking good Staff friendly and helpful

My wife and I stayed one night in the Mercure Nancy Centre Place Stanislas on our way to Switzerland. But let’s start with the good features. Its position close to the city centre makes it ideal for a city stopover. It’s just a short walk to Place Stanislas and all the restaurants and sights. The other great facility is the car parking: it has its own underground park right opposite the hotel side entrance. The rest was pretty poor. The feature that appalled my wife was that the toilet was in a room so small that it was impossible – and I do mean literally impossible – to sit on it and close the door! The hotel management must know this and yet they go on letting this room. That complacency is unforgivable. Checkin was curious. It involved a long process conducted by a cheerful but apparently quite untrained person perched on the end of a table with a laptop. How come? The Mercure have a professional reservation system so what was this chap using? He also had a queue of annoyed people waiting to check in behind me. Eventually he walked me across to the lift and configured my room key using a gadget on the wall at the foot of the stairs. Crazy! The breakfast restaurant is too small for the capacity of the hotel. The choice was fine but It soon filled up and although two people were busy replenishing the servery, no one was on hand to supervise the situation. It seems there’s something very odd going on at this Mercure. We cancelled our return stopover

Convient location. Room was very small

Great location, friendly staff, great breakfast and safe parking.

Great staff

If you are looking for good service, go to another place. If you are looking for good, quality food go to another place. it costs too much to get so little!

Disorganized, quality of food is low!

VERY NICE PEOPLE, THEY MAKE A REAL DIFFERENCE!

A nice hotel with friendly staff, was there in March 2023. I should point out that the hotel is NOT located on the Place Stanislas, unlike what is suggested by the hotel's ads, but rather a few blocks away.

Half way house to Belgium, always comfortable and convenient

Very good location for exploring Nancy. Breakfast was good. Everywhere looked clean. Room 217 not really suitable for more than 1 person. The en-suite toilet enclosure was so small it was virtually impossible to use. Be careful not to bang your head in separate shower room. Fridge door hits end of bed and so doesn’t open fully and you have to squeeze past one another to move around the room. Check in was from 2pm but our friend’s room was not ready at 3.30p.m and the heating did not work in their room. However their room was spacious and comfortable with traditional en suite facilities. We had already been told that the hotel was full so knew we could not move rooms. If we had been staying for longer than one night we would have checked out early if we could not have moved to a better room. We had just spent 3 nights in 2 other Mercure hotels which had been good so very disappointed with our stay here.

This property has a perfect location and poor conditions. Door from restaurant keeping in whole hotel. Rooms are too small.

Location is fantastic.