The staff was very helpful and kind. The room is quite small but that was fine for two people. We didn’t find any sign to put at the door so we don’t get disturbed by morning cleanings, but somehow the staff seem to know exactly when you leave the room and clean it, even in the afternoon. The food (both breakfast and dinner) was very good. The most satisfying things were : pontillas gondola very close to the hotel and the possibility to go by ski because the end of a red slope is right next to the ski room (super easy to ride) And a nice discount to rent ski equipment. We will be back !

We were there on the final day of the season in the Summer so it is now closed until December. They were down scaling so a lot of the food was finished which is understandable. Other than that a beautiful drive up the Alps in stunning weather so no complaints. Thank you.

Check your bill before leaving because we got charged twice for our meals and then had too get it back after. Two of our meals the meat was extremely tough one was chicken supreme the other was The venison which was the Christmas meal it was like shoe leather and the creamy potato dolphin was grey, but we were a table of eight people we still enjoyed our time. It’s taken a bit to get our money back .

Brillliant people and residence. So good I wanted to book an extra week but one day wasn't available. Magnifique, service nickel! Tres bien residence aced spa, ski locker, parking privee et al!

4 day ski trip with a friend. Hotel was ski-in/ski-out, high quality and very friendly. Rooms were all new, staff attentive and ski lockers great. Local area was a little quiet (as is a lot of Serre Chevalier) but the bar in the hotel was a good replacement.

Poor wifi connectivity, no airconditioning, many TV channels were scrambled, there was no restaurant, poor view from our almost ground floor balcony. When we did make these matters known to reception staff they were very helpful but unable to change our room because the hotel was fully booked. I would say that Expedia should take the responsibility for not accurately posting the information about this hotel. They offered a massive discount, presumably knowing that the hotel was under refurbishment and facilities would be less than normal. We paid extra for a deluxe room but it was the same as a standard room other than the fact it had a special bathtub.

Great location, relaxed surroundings abd very helpful staff

AMAZING in every aspect

The room was so small, bathroom too. My head kept hitting the shower glass door when I was in the bathroom. However, the room was clean and modern. The town is beautiful. Breakfast was awesome, a lot of high quality choices. The hotel made a mistake charging my credit card but the staff at the reception did their best to address the issue, very nice people specifically, the young lady named Leopoldine who I dealt with directly. She was great, probably the nicest person I dealt with as a customer during my trip to France.

Good stay in a very good hotel Good restaurant inside hotel, very convenient when cold outside, even if quality of food is not as good as it used to be last year and the year before. Better price when you book through Hotels.com No need to book half-board : it is cheaper or equal to pay at the restaurant every evening.

First impression of hotel is not good when we are told there are no elevators and we are on the 2nd floor so had to lug our cases up 2 flights of stairs. The lovely receptionist offered to carry our bags but there is no way my Husband would ask a 19 year old girl to be carrying our bags for us...shameful they expect receptionists to carry bags! The room was hot and no a/c so had to open all the windows but was right next to busy road so heard street noise which I had hoped would settle down because it was mostly young children but after dark it changed to revellers that carried on till 4am. Not sure what was worse boiling hot room or open windows to noise? There is no restaurant in the summer which we knew when we booked but wasn't going to worry until we arrived but it really is very inconvenient especially when there are few restaurants in town and they require reservations but don't open till 7:30 and we are from Canada so can't phone to make reservations. Luckily front desk kindly did this for us...front desk was very helpful and pleasant btw. There is a fridge in the room but dont bother using it because it is barely lukewarm so all my food spoiled. The room is very nice and modern and so is the bathroom and shower. There isn't much to do in the town besides outdoor recreation but I did walk to the nearby village which was quite charming. The parking is right outside the hotel which was very convenient...especially after lugging your bags up and down 2 flights of stairs!

Wonderful Hotel and hotel staff - service is top-notch. Location is easy to find and great proximity to hiking and skiing. Unfortunately the hotel is too close to the Club Med which is an on-going-outdoor-karaoke-all-hours-party that kept us awake nightly until 1AM. The Spa at the Hotel is also far too understaffed to provide the same level of service as provided at the Hotel. I don't advise the Spa for services unless they can confirm that they are fully staffed otherwise the sauna and hot tub are not maintained or regularly cleaned as the staff is primarily dedicated to massage and facial services.

Amazing boutique hotel in a quaint ski village in the alps. Would highly recommend to use as a base within the French Alps. The rooms are a bit small but overall everything was exceptional and very relaxing.

Lovely spot, excellent hotel, unable to fault, would stay again; now I am writing to make the review long enough to be accepted.

La struttura è molto bella. Purtroppo la mia recensione è negativa per un fatto piuttosto grave: il parcheggio interno dell’hotel è a pagamento ma l’ho scoperto solo al check out, quando mi è stato detto di saldare il costo del parcheggio. Al check in e’ stata chiesta la targa SENZA specificare che si trattava di parcheggio a pagamento. Inoltre, in quanto motociclisti, con la moto non abbiamo neanche occupato un vero posto. Anche la spa (il solo accesso alla zona termale) e’ a pagamento, altra informazione dichiarata solo sul depliant in camera all’arrivo.

Nous avions demandé une chambre calme en étage élevé. Résultat une chambre en bord de route en quasi réa de chaussée !!! Impossible de dormir, du bruit jusqu’à 2h du matin et de la circulation à partir de 6h. Il faut préciser qu’il faisait très très chaud, pas de Clim et nous devions laisser la fenêtre ouverte. Concernant le petit déjeuner, très quelconque avec des œufs brouillés immangeables sentant le poisson et globalement des produits de mauvaise qualité. Le pire est le restaurant a des prix stratosphériques pour une qualité déplorable surtout évitez d’y dîner

Je ne recommande pas cet hôtel car Les toilettes sont dans la salle de bain. Il n’y a quasiment pas de place entre les wc et la baignoire. Pas de climatisation ça aurait un plus pour un hôtel 4 étoiles À 6 h du matin le livreur a réveillé tout l’hôtel et Le spa est payant. Cet hôtel est trop cher au vu des prestations proposées Pour le positif. Personnel sympa

Hotel excellent. Très belle décoration. Par contrat le spa était ps assez chaud malgré mes remarques. Le petit déjeuner bien que d apparence copieux laisse a désirer, des manques longs a remplir, peut être pas assez de personnel le marin.

Convenable pas plus, en effet, on a eu droit à une chambre avec de la peinture craquelée, sans extérieurs, le spa annoncé n’était pas du tout inclus, même pas avec des prix préférentiels et le parking payant alors que tout autour de l’hôtel plein d’emplacement gratuits. Le personnel est très accueillant et chaleureux, mais l’hôtel était sans plus. Je n’aurais pas du tout donné un 4 étoiles à cet hôtel et je n’y reviendrai pas.

nous avons eu une chambre Delux, la chambre était très bien mais malheureusement qui était au 2ième étages sans ascenseur.