Neptuno Beach Hotel - All Inclusive

Such a welcome! The people running this hotel are very friendly. I visited end of October with my 10y daughter. She could play in the kids club twice a day (except Wednesday) and has a little kids disco in the evening. There isn’t much to do in the resort so this is a ‘quiet, relaxing holiday’ the beach area behind the hotel was lovely. If you want any ‘life’ Heraklion is 15min cab away for €14 with lots of shops and restaurants. I loved this holiday.

Me and my family spent a great time in Neptuno hotel! The service was great, food delicious, short distance to the beach and perfect swimming pool! Will definitely recommend.

The amenities in the add had free wifi, but you had to pay for it. Not impressed at all

Wonderful hotel. Room was a little tired and not how it was pictured on Hotels.com but very clean, pleasant staff, good drinks and food. Hotel is right on the beach. Would stay again!

I did not like the restaurant/dining room. It felt, and sounded, like a school cafeteria. No effort made to remove dishes/plates quietly. At best, perhaps more of an effort could be made at dinner. Perhaps with lower lighting.

This place reminded me of a summer camp for old people. Everyone was old and everyone ate at once in the same food hall. The staff was so rude. Got screamed at for bring food to another table outside that was not in the restaurant because it was packed and COVID is still a thing if they didn’t know. I got yelled at like a child in front of all the others guests like I was supposed to make you couldn’t take food out to eat at other tables. Also it was very boring here. We stayed at the Star Beach Resort before that and it was amazing compared to this place.

The rooms and property were clean but the experience was not what we expected… had to pay extra for safe, towels had to leave a deposit and only be pickup at a certain time … many little things that didn’t make us feel confortable. Maybe not for us, the staff was nice and property clean.

Great food, great location, beach is nice needs more lounge chairs.

This is an excellently located and priced hotel. Right on a beautiful beach that is minutes by taxi to Heraklion or Knossos. I generally do not like all-inclusive, but circumstances forced. Food was what seemed standard for this level. For food, there are 2 wonderful restaurants right next door for fresh fish - I recommend Blanco highly. Staff was friendly and accommodating. Cleaning crew was diligent. Only 2 negatives for me: no espresso on the property, just horrible cafe American. And they do not take American Express. This could have been a big problem but I happened to have another card loaded in my phone. I realize many places in Europe don’t like to deal with AmEx but it should be prominently displayed somewhere - especially when I used AmEx to pay Orbitz. (There are other fees to pay for on arrival - somehow local taxes are not included or disclosed by Orbitz, but that is another discussion).

We booked this last minute for a night as the ferry was on strike. Best service you will ever receive. The staff are amazing and make up for the fact that this is a 4 star. Amenities are all there, great beach. Only issue was that the air conditioning didn’t really work as well in the room.

We stayed for 4 nights as a family of 3. Staff was friendly. There were nice planned activities throughout the day. Nice sandy beach! Good variety of food, all inclusive meals and drinks. Unfortunately, our toilet was kind of broken or just difficult to flush. The pool closes too early:(

The hotel room was exceptionally clean and well maintained. The property is right on the beach with a beautiful pool that has ocean views. The all inclusive plan includes budget meals (breakfast was quite good) and a pretty good selection of cocktails. We'r found it to be a great value. Would definitely stay again!

Fantastic Staff Can't do enough for you. Rooms Good, Food average, Location fair Value for money yes

comfortable stay, great shower

This property had a nice location near the beach but overall we were not impressed with the rooms, amenities or helpfulness of the staff.

The hotel was clean and presentable. The room was very tidy and was located right next to the pool. The night we stayed there was some activies on the pool deck until about 10pm which was pretty loud, but was not that big of a deal. We usually would be out their having fun except we had a long flight and needed the rest. The food and drinks were good as well. Would certainly recommend for future stays.

The only issue we had was that there was a terrible sewer like smell coming from the bathroom. Great place for the rate. Eating choices were a bit lacking. Buffet or bust....

It was going well until I was approached by the hotel manager in the middle of reception to ask 'why I was not satisfied with check-in' it felt like interrogation. Looking back, the ground were nice but the food and drink completely inedible - we had to go out to buy our own soft drinks as their cheap unbranded soft drinks tasted like floor cleaner

No need to leave all inclusive means exactly that all food and drinks worth the money

Nothing bad at all to say about this hotel!! A very enjoyable stay! We arrived very late around 1am and the staff had kept us some dinner which was hugely appreciated and a very nice gesture. Pool and beach area both excellent, staff very friendly and polite. The food was of great quality with a lot of different choices. I would 100% stay here again!