Cipta Hotel Pancoran

I am satisfied and happy staying at the hotel, wonderful experience

Good service & accommodation. Great.

Saya dan keluarga sering menginap d cipta setiap tahun klo lg lebaran dan kmarin check in jam 22.00 d sapa reception yg datar, 😃. Pesen room city view d kasi nya hotel sebelah view, pas mau tidur ujan eh ada suara bocor/tetesan air, untuk makan sarapan masih lumayan lah, terima kasih.

The location is pretty convenient for what I needed to be, however, the room is way too small for the price. In addition to my disappointment is the fact that the internet is so slow, and there is no hair dryer in the room.

Good but I think it can be better.

I arrived on Oct 24th at 10 pm. As usual, I went to the front office and checked in. A few minutes later, I found my room and got in. The first thing I wanted to do was open my work for tomorrow on my laptop, but I couldn't find the socket around the table. I was confused cause they provided the room with an electric kettle on the table. I know there is a socket near the bed. But really? Only one? I called the front office and they suggested that I use the only one socket in the corner of the room while they searched for a solution. I said OK. But, after a few secs I felt that they could just say that and do nothing. So, I went to my friend's room and guess what? Her room is far better than mine. I decided to call the front desk and I want to move to another room. They said that they could give me an extension cord for the prior problem. I said that I wanted to move to another room and they answered that I needed to pay the charges and they would discuss first with the management. I said that I didn't want to pay cause I just arrived here and I hadn't touched anything yet. I don't get it, why they want to give me the extension cord after I want to move to another room instead of giving me that solution for the first time. And I didn't want to wait cause (again) they can just possibly do nothing. So, I brought my things to the front office which is so far. I put the room key on the table and I said I wanted to move to another room. They were confused and after I left the desk and sat, they made a phone call. I don't know who that is, but I think like “Well well, so you guys do nothing after my last call?”. So, if I wait for them, will I have enough rest for work tomorrow? After around 20 minutes, they gave me another room. The room is better and yeah I just accept it. Notes for the room: the table is dusty, so many ants, and no hangers for me:). I informed the front office of the hanger cause I didn't want to get into trouble later and requested the hanger for tomorrow when they do the room service. On Oct 25th after the meeting, I came to the room, and guess what? They didn't do the room service. FYI: my friend had asked the CS to do the room service for our room by text message.

Can't believe there is no iron in this big hotel, meanwhile the laundry only open by 8 AM so I go to work with messy clothes, definitely will not back to this hotel.

I booked for a city view but the room that I got was facing other direction! (Next to the hotel) Disappointed! And the cooler in my room was not even functioning.