RedDoorz Premium @ Setiabudi Medan

Extremely Disappointing Service, I am writing to express my extreme disappointment with the service I received during my recent stay at this hotel. Throughout my stay, I encountered numerous unpleasant experiences, ranging from unresponsive receptionists to unhelpful and unresponsive staff who required multiple requests to fulfill simple tasks. While I understand that RedDoorz is a budget hotel chain, I believe that basic standards of hospitality should still be upheld. Hotel staff should be trained to be prompt, responsive, and provide excellent customer service to ensure that all guests have a positive experience during their stay. I am not a first-time RedDoorz guest, and I have not had any prior negative experiences with the brand. However, my recent stay at Reddoorz Premium @ Setiabudi Medan was deeply disheartening, especially considering the numerous similar complaints I have read from other guests. It is clear that there is a systemic issue with customer service at this particular hotel, and I am concerned that no action is being taken to address it. Many guests, like myself, choose to overlook these issues rather than taking the time to file a complaint. Unfortunately, I was the unfortunate guest who had to endure this subpar service. I urge RedDoorz management to take immediate action to address the poor service at this Hotel. The hotel staff needs to be trained to provide excellent customer service, and they should be able to distinguish between guests and personal friends in their interactions. I sincerely hope that RedDoorz will take my feedback seriously and take the necessary steps to improve the service at Reddoorz Premium @ Setiabudi Medan. I believe that RedDoorz has the potential to be a great budget hotel chain, but it is essential to prioritize customer satisfaction to achieve this goal. Thank you for your time and consideration.

Improved again hehe …. Mdjdjudnsbdnsdududjbdbd

quite comfortable give it some air freshener so it doesn't smell like lipos.

Disappointed, not recommended, dirty, bathroom has no lock, room smells, spray is old, swimming pool is a dud, TV doesn't work, complete misery

The service is good, the room is clean.

Overall it's good. The room is comfortable, the bathroom is clean and the room is fragrant and comfortable to stay in.

quite clean & comfortable, the room is also spacious...

the bed sheets and the bathroom are made brighter and more comfortable

Clean and fragrant room. Comfortable.

Only minus in the TV facility can not be used because it is broken, and for the bathroom more improved cleanliness. The rest is all good 🌟.