Smart Hotel Thamrin Jakarta

Unprofesional staff. Bad vibes building.

The worst hotel that I ever saw! I cannot describe anymore in detail. Overall, the picture is not real in the real condition so I cancel to stay even I've bought the room.

I was looking for a hotel with a location close to the CFD area, at an affordable price. It 's true that this hotel is very strategically located, very close to Sudirman street and can be walked. But I was very disappointed when the receptionist said that the type of room I got was not as booked (the photo in the application had not been changed), I was asked to add money to get the type. Even though I chose the hotel because I saw the type of room I wanted. After I complained, I was able to get the right room. But unfortunately there are so many other disappointments that I got. The condition of the hotel is bad with the floor in the alley that is ugly and covered with bad carpet, old elevator, leaking room air conditioner, very minimal bathroom facilities, small towels, room curtains are very dirty and stained, dirty rooms, there is only one TV channel on, sheets and rooms are not clean. This is the first time I was so disappointed with the hotel room I booked.

Don't even try, hotel is under renovation, lot of dust and smels not good, better not open to sell until renivation finish.

Overall was good but the last night the Aircon was not that cold enough. But I will definitely coming back again, staff friendly and helpful please keep it up thank you.

Room 's not properly. The photo in the display is a new room, if we want to move to new room we need to add more budget around 150 K until 200K. Many floor in the room has been cracked.

1. Only some of the rooms on level 8 is OK. The hotel will immediately ask you to pay to upgrade the room. II mean the hotel should ‘t even sell the rooms if it is still under renovation. 2. Right after you upgrade, they requested for room deposit. Be ready with cash. 3. The hotel is very dusty. Lobby is dusty, the lifts are dusty, the walk to room was also dusty. 4. The towels were so worn out that it had holes. 5. The elderly Indonesian lady was terribly rude. 6. When I casually about the surrounding places, they were not helpful. 7. Their selling point that the hotel is nearby Komuter train is really useless. It is better to take a Grab or Gojek. 8. If have you booked a room accidentally like me (I stayed here for 2 nights) the nearest walking distance place to eat is in Grand Indonesia. 9. If you have a choice do book into another hotel.

I stayed here cause its easily accessed through MRT, TJ or even city train. But I was going there with my family with my car. The hotel 's surrounding condition is awful because the building was under renovation. Dust everywhere, quite dark and the main lobby feels like I went to 80 's Hongkong 's movie, there was an old restaurant, displays and so on. I parked my car at the underground parking, it was awful too. I even ask the security"is this right? Is this safe?". When I checked in, I asked for upgrading the room because my booked room had no window, they charged me Rp250.000 + for it, not even a discount due to under-construction ambience inconvenient. They gave me 2 bottles of mineral water, they declined when I asked for 2 more. Hey I paid additional Rp250k+ and you are so considerate -even declined my honest request because I am thirsty-. Ahh, overall, this hotel could do better, even 10x better. I also wonder why do so much strategic placed budget hotels has this quality.

Very polite staff and helpful. Great.

Sangat sangat buruk. Hotel yang layak di jual kamarny. Kalau mau renovasi tolong di tutup dulu. Ini kamar atau kandang hewan. Nyamuk banyak, pengap, kasur lembab, dinding semuanya jelek. Tolong bagi kalian yg mau stay dsni di fikir fikir dlu. Dari pda menyesal, seperti saya baru aja masuk ke koridor ny udah engap, trus bukak kamar nya rasa kehabisan oksigen. Tolong di tutup dulu hotelnya kalau mau renovasi!