Spent a wonderful week in Florence. We had a small glitch at the end of our stay, which was not any fault of the hotel. Due to Florence marathon on Sunday and the 24 rail strike, which started on Saturday night, we had to extend our stay. The staff did everything they could to help us with alternate travel plans.

Perfect location in Florence.

Bed Bugs Meet Apathy: This was my 2d stay at NH Porta Rosa Hotel (10 night). The room I was in was infested with Bed Bugs. The bugs were feasting on me for days, but I first dismissed the marks as mosquito bites. It was not until I was consistently bitten in new places, including my face, that I asked the Hotel to recommend a dermatologist. Upon seeing the bites, the doctor asked if I was staying in a hostel, and explained that these were bed bug bites originating from where I was sleeping. I informed the hotel staff of the doctor’s diagnosis and that the source was the hotel’s room. Only after considerable debating and a full day of dealing with the staff, because the Manager never had time to speak to me himself, did they change my room and not charge me for that night’s stay. It took even more time explaining the several days of discomfort and interference with my vacation plans, as well as additional costs in medical and laundry bills, that they discount one additional night’s stay. Unfortunately, the Hotel staff did not seem to understand the difference between cleaning the room and exterminating the bugs from the room. I do not believe, after having several conversations with the staff, that they will take the proper steps to avoid another hotel guest from undergoing the same fate. To further note, I have travelled to Italy my entire life and am a fluent Italian speaker, I have never experienced this level of indifference and apathy in addressing a serious concern.

Excellent

It is a smart choice if you want to be near by and feel like you are in a highend boutique hotel.

First time for us at NH Porta Rossa. I can tell you’ve will not stay anywhere else in the future and we have stayed some very nice hotels in that area. The hotel is as grand and historical as Florence itself The staff is so very willing to help you with anything you may need. My sister in law has a medical condition and she needed a special walker. They called numerous medical professionals and finally found one for us. The rooms are outstanding and the location is the best. 5 minute walk to the duomo , the ponte vechio , republica square , the uffizzi and so much more

Great staff very helpful. Staff will assist you as much as possible.

EXEMPLARY Staff and Property. I have stayed at many 5 star hotels around the world for both business and leisure and the NH Porta Rossa service rivals any of them. In my top 5 of all time hotel experiences.

Everyone on the staff excels at guest comfort and service, and the cafe restaurant is first rate.

Great location

Centrally located and historic building. The rooms we had were quite dark with no views. The staff was very friendly and accommodating.

great location. Would stay again.

Everything perfect!!!

Great stay, the staff was very kind and gave a lot of recommendations prior our trip.

It's a beautiful property but the wifi is nonexistent and the cell signal very weak. I had to leave the hotel whenever I wanted to access the internet or an app on my phone. The staff is well-meaning and kind but a little limited in what they can actually do. If you simply want to get away from it all and not use your phone, this could be the perfect place.

The staff were friendly and helpful when we arrived very tired.

NH Porta Rossa is luxe in all aspects and especially in service. The location was the best part.

The place is excellent! Recommend!

Great property in the heart of Florence! If your driving be prepared to drive among the masses! But once your in the hotel everything is amazing!

Lovely property and great staff!