Laffitte Hirai Condominium Hotel

It’s such a good time staying at this property

Over all good stay I would recommend it, and it's self check in so you can check in anytime after check in time. However, slightly dusty overall, and the mattress was quite hard on the top layer of the bunk bed so can easily improve. Thank you 🙏

I was hoping to be closer to the skytree

Lafitte Hirai was a perfect place for me

Other than there is no elevator going to the 4th floor we're we stayed, everything was great! If I will be given the opportunity to come back to Hirai Tokyo, I'll pick this hotel for my stay. Only in the 1st & 2nd Floor.

For an extended family of 7 this condo was very tight. Climbing 4 stories with a full size suitcase through a narrow staircase was difficult. We had no opportunity to sleep beyond 6 am since there were no curtains or window coverings and the sun comes right in

Thank you!

Good, apartment is close to Hirai local train station and convenience stores. 1 hour by train or 45 mins by taxi from Haneda airport. It was clean with comfortable linen, pillows, washing machine, clothes pegs, tv, washing machine, fridge, microwave, rice cooker and kettle. Stairs in the hallway are narrow and have a low ceiling height. Communication prior to our stay was easy and helpful. Apartment is the size of single studio. One bunk bed and a pull out trundle bed. We were 2 adults and 1 child.

Quick responses to all messages, owner let us check in a bit earlier, very good AC, good water pressure in shower, clean bidet, owner would send messages to check up on us to see if everything was okay or if we needed anything.

The room is nice and clean. The kitchen has all we need for cooking a simple dinner and breakfast. Shower and wash room is roomy. It also has a washing machine and a cloth hanger that are convenient for us. The hotel is self-served and does not have on-site front desk, but they respond to email promptly for any inquiries and requests and they are very helpful. Recommended for family stay.

Everything are good, but a little small

Great place, loved it.

Clean convenient

It was a little dirty, and the stairs up were pretty difficult to navigate if you’re above 160cm, but overall a great stay!

Check-in process was awful. They were responsive for several messages, then just stopped responding. I needed a room number to ship luggage. When it came time to ship luggage, the person helping me ship the luggage attempted to call them every couple of hours for 2 days with no response. I also tried calling and messaging them through the app (which they have responded to several times before) for 2 days with no response. All we needed was the room number. At this point we are on a time crunch. When I finally reached them on the phone, they said they needed my passport information which I never received a request for. I received an email requesting for guest info which I sent immediately days before check-in, but there were never instructions for passport info or how I could deliver it to them. Now I'm on the phone with someone I had trouble communicating with because of the language barrier and could not understand her instructions to send my passport information. I had to call my previous hotel and pleaded for the staff to help me call Laffitte to translate (crossing my fingers that Laffitte would pick up their phone after we hang up). They did pick up and also messaged me through the app which was received right away. They claim that there was an issue with the app, but it seems unlikely since I seem to receive the messages just fine. I also received check-out instructions the day after I checked out. There process needs to be streamlined and better communication.

Property was very clean and near train station, restaurants, stores.

Very cold , very noisy!

The unit has all the basic amenities you need. The unit was small and clean. Its located in a quiet area, about 600 meters from the small strip which has restaurants and small shops. There is no elevator in the building and the stairwell is tight. Im about 6ft tall and I have to hunch a little going up and down the stairs.

Lots of good small restaurants nearby and only a five or so minute walk from the station

We enjoyed how easy it was to communicate with the staff. The room was well equipped (enough towels and Kitchen amenities) and comfortable. We enjoyed our stay. For a party of 6, overall it accommodated us very well. Only downside which is a norm in Japan, was the 1 toilet and wash room. Aside from that and the no elevator to the 4th floor we had a good stay.