OMO5 Kumamoto by Hoshino Resorts

Location right next to station but parking instructions were unclear and confusing. The loft bedding is a plus however the usage of sofa bed was not setup even though booking already indicated # of pax. Amenities in room was also not prepared and needed to be requested.

I want to share my first disappointing hotel experience in Japan after spending over 200 hotel nights in the country in recent years. I prefer to book a larger room, so when I saw that the OMO5 hotel had a room advertised to accommodate up to six people at a reasonable price—though they didn’t specify the room size—I decided to book it. When I arrived, I was unpleasantly surprised to find that the room was essentially a large bunk bed taking up most of the space, the distance between the floor and the top bunk is just 5 feet (about 150 cm). I kept bumping my head every five minutes and had to hunch the entire time! I went to the front desk and pleaded with them to change my room type, offering to pay any price difference. However, they flatly refused, stating that my booking was non-refundable and non-changeable. They told me that if I wanted a different room, I would have to make a completely new reservation—essentially booking and paying for two rooms. Needless to say, I was very disappointed. This hotel obviously has a following and plenty of people like it, but it was not for me (at least this bunk bed room type) In the end, I left the room unused, and moved to a different hotel. P. S. I wanted to upload some photos, but didn’t see a way to do that.

Everything is quite perfect except that the parking was not made known bwfore arrival. Had to spent time to look for parking and paid higher fee because the place that we parked has no tie withthe hotel.

It's very near shopping area and transport by street car is very convenient.. only sideback is the parking is quite a distance from the hotel.. but if not driving, then all is good

Unique style, very clean and modern. Friendly staff. Very cool terrace area in lobby

Incredible find!!!!! I loved the floor plan of my room so much, I honestly feel so spoiled with the layout! I stayed with my friend and we both got our own bed with a desk in the middle, giving us our own space. Such a wonderful hotel in a convenient location. The staff was super friendly and helpful, I would definitely recommend to my mother/friends lol and I would come again. 15/10

Perfect location and the design of the family room is ideal

The room design

The location is best place in Kumamoto and terrace view from lobby floor is fantastic. Just amenities are not enough and we had to take water from lobby floor which was inconvenient.

家族４人でやぐらルームAに宿泊しました。 トイレとお風呂が別なのも良かったし、ロフトみたいな２階のベットスペースが子供たち大喜びでした。 立地も設備も最高です！

房間不大，是日式風格的裝潢，給人感覺乾淨簡單舒服，有加購早餐，有五種選擇，每種早餐份量剛好，美味好吃😋

體驗星野omo系列的平價飯店 整體美學設計風格沒什麼毛病 很低調的暗藏了許多小小細節 房間床墊枕頭棉被很舒服好睡 桌椅擺設充電插座很理想實用 電視可以觀看YouTube超讚的 自助寄放行李Locker非常便利 鄰近通町筋駅和上下通商店街 想買東西吃東西搭車都很方便 唯一挑剔櫃檯服務人員太冷漠 沒有笑容也不會主動給予協助 check in時少了一點人的溫度 check out時的人員就好多了

CP值高的飯店，讚

Everything was fine, only the laundry service left a bit to be desired, the dryer didn't work very well. It was just 3 pieces of clothing and it took an hour but they still looked wet.

Just All Around perfect👍

自助洗衣機可以再加一台

地點非常的好！旁邊就是鶴屋百貨和下通商店街，在通町筋站搭巴士和市電十分便利！ 服務人員的態度都很友善，露台的座位區氛圍很好，回飯店時可以喝咖啡看夜景，再去熊本依然會選擇住。

利便性がとても良く、土地を知らない人にも歩きやすい街並みだと思う。またいつか来る機会があったら利用したいと思った。

地點非常好旁邊就是商店街與百貨公司，房間非常整潔乾淨，check in 櫃台在3樓，並有提供睡衣，整體非常滿意，會再入住。

酒店地點方便，食店、藥莊、便利店也有 房間舒適，毛巾是我用過最好的