Shama Suasana Johor Bahru (Formerly known as Suasana All Suites Hotels Johor Bahru)

When I check in there is leaking on the kitchen washer and already inform him, but when I came to the room the leaking more than I saw before. And when I request for early breakfast (snack box like croissant and coffee) at 5 am since I have to leave the hotel early in the morning to airport, your staff say can't because our restaurant open at 6.30 am. Hello … that 's why we request to have breakfast box. We know your restaurant open for breakfast time. Well from my previous hotel I stayed, if we requested early they will prepare this. Hopefully next time your Hotel will be better for the services guests inquiry. Since our room is already included with breakfast and we paid the package room. Thanks.

Upon check-in I requested for late check-out on a Friday and the staff who did my registration has kindly acceded to 1pm. Thought this has put in the system but I was disturbed by a note and calls from front desk on that Friday that I have to leave the room by 12.15pm which I of course am not prepared. This is so wrong. I don't stay in hotels for the first time and certainly not my first time with the hotel. If a promise has been given then just abide by it. Even if the hotel is running full, you can't possibly take back your word. It 's so unethical of the hotel and am terribly disappointed. Otherwise, overall it could have been a pleasant stay if not for the “late check-out” issue.

Book for executive king suite. However get twin bedroom with all package for executive king suite not available. Have to ask for the executive include package. They said locked one room only left one bedroom as same as executive king suite. I booked based on room description and photo. Not expected to get different from what I have paid

Stay was awesome as usual but agent booking was not in Suasana suites' system causing a very long delay in getting the room. Please ensure agent and Suasana suites worked together to avoid a messed up booking.

Awesome! for any kind of vacation.

Yess, I am so surprised stay at here but employe is not welcome. But it's okey, good luck for Suasana hotel.

Overall all good and near to komtar jbcc and jb city square

Perfect for family vacation! I have booked three rooms apartment which suit well with my big family, very satisfied with the room condition and services. Definitely will be back to stay here for next holiday.