Pangasinan Regency Hotel

Good location however, the service & hotel maintenance is poor.

This hotel is perfect for families. The buffet dinner and breakfast was a big plus. The room and building facilities are quite old but they're clean. Staffs are so accommodating and kind too.

They should really refurbished their rooms. Anyways food was great with both breakfast and dinner served.

Toilet flush defective - Bed matress itchy - was not able to sleep. Food - very greasy. Hallway - not well lighted. It's a very creepy in this hotel

The hotel tried to cancel my advance booking of one month on the day itself of the accommodation, less than 3 hours before check in. I did not agree with this and insisted that they accommodate us. They agreed but took the breakfast off the deal in exchange for a free bedding. One staff knew how to handle the issue, the rest were too unaccommodating. The room was ok but I had to ask for someone to do a final sweeping. The elevator and carpets are too stinky.

Three main things (on top of other things) that gave us bad experience: 1. We were expecting the room to be clean, but I saw 2 dead cockroaches in different corners of the room. Glad they weren't alive at least. 2. One of main amenities that your hotel offers is the Free Wifi. Apparently, the wifi 'doesn't reach our room'. 3. We requested for 2 additional pillows but we never got it. Called again to follow up, still no additional pillows. These are actually just basic things that are expected from a hotel. It's expected to be clean, prompt, and accurate on the features and services that they offer. I'm hoping that this review will actually reach the management of the hotel and do something about the issue that are possibly being experienced by other guests as well.

The aircon was so noisy, I had to switch it off for me to fall asleep. My partner would just then turn it on when I’m already sleeping. The mini refrigerator was a nice touch but it smells and barely closes. The towels of the previous guest was still in the cabinet when we got there. Food made my partner’s stomach upset; he had to file for a sick leave the day after our stay here. I guess the price is also too much for the service we got. We know of some hotels nearby that are cheaper and has better service. They were just all fully booked that time. We expected too much for its price. I know it’s an old hotel but the problems are easy fix. I hope the staff and the management could address these.

Our room is quite dirty and smelly. My friends and i booked several rooms for our High School reunion and used the function room at the 6th floor for our program. We were left on our own immediately after the buffet was served. We wanted drinking water but nobody was no longer around to serve it. More distressing is the great discomfort one gets while using the so called "rest rooms".

No towels provided on our first night. While bathing, there’s A power blackout ended shower cold water. 2nd night, change room, towels provided but the sink is clogged.

The hotel's location was very convenient. It was a good starting point to the different sites of the city. The booking also included buffet dinner and breakfast. The hotel may look quite old, but the room we got (214) was very clean and comfortable. The staff was also very accommodating to our requests for assistance, especially with the bus schedules. I am sure to stay in this hotel again if ever I find myself in the area.