Honestly this hotel is not 5 star by any means. At best it is 3 star. My husband and I visited end of August for a 3 night stay. Upon checking in I found out my booking was made twice by accident. Spoke to the person who checked me in and other staff about this issue and was reassured I won’t be charged twice for this. They told me to call my agent to resolve this which I did. However after we left and over 20 attempts to reach the manager concerning the refund since end of August and not once have we heard back from the property. Also in the room there was no more lotion. I asked front desk for lotion and they gave me a bottle of body soap, and said there is no lotion. There is also no coffee inside the hotel room. You get some in the lobby which I thought was for free ( like any 4-5 star hotel would provide) but upon checking out I was given a bill for 11 euros for 3 coffees! The location is beautiful but it is also very remote. During our 3 night stay we barely saw anyone working around the hotel. Even if I did not pay twice the amount that we were suppose to I felt pretty ripped off by the service… I would not recommend to anyone and felt deceived by the rating.

The view from the room was so pretty. The room is big and the bed is very comfortable. The outside pool was nice to enjoy in the afternoon as it was so hot. The breakfast was great and they even supplied gluten free bread as I told them I was gluten free. The only reason I gave it a 4 is because we couldn’t use all the facilities. This is because of the corona virus. I totally understand and most restaurant and hotels will be doing the same thing. Thank you very much. I hope you do well.

This hotel is located in douro region, near national route number 2. I stayed during July 2020 and due to covid19 rules some services were working differently and some were not working due to safety measures implemented. Strict covid19 safety protocol whit reduced number of workers as well as occupation level. Breakfast with natural and some regional products all with very high quality, much appreciated even lacking all the sumptuous show cooking they have outside covid safety measures. Also tried dinner and is very good quality for the value. Really in line with the finest nearby restaurants with the advantage of being just outside the door! All staff is outstanding and I have to thank specially Ricardo (the person that was usually in the reception) for the advices for local attractions and the nice places to visit! Also, I have to say the owner is a very present person and this makes the experience very pleasant, makes us felt like house guests in pleasant, well decorated hotel with very good quality! Totally recommend it!

Excellent hotel and service from the reception staff. Room was spacious with great view. Good breakfast as well!

The room was very good but please don't go to the restaurant: the service is very slow and the food is not good at all and it might even be cold.