I recently stayed here and unfortunately, my experience was marred by several significant issues that raise serious concerns about the safety and standards of this establishment. During our stay, we encountered a dangerous situation involving the high chairs in the restaurant. Despite the hotel's assurances, these chairs are clearly unsafe. When used by toddlers, they pose a risk of falling, which could lead to severe injury. It's unacceptable that the hotel suggests these chairs are "safe if used safely." Safety should be inherent, especially when it comes to young children, who cannot be expected to sit still or use a chair "correctly" at all times. Moreover, the food safety practices at the hotel are equally troubling. We were served undercooked burgers at the bar, a serious health risk, particularly for children and vulnerable individuals. The hotel staff failed to ensure the food was cooked to the necessary safety standards, and their response to our concerns was dismissive, focusing on the wait time rather than addressing the real issue of undercooked food. In addition to these concerns, our stay was further compromised by the lack of basic amenities and other safety issues. Despite requesting a cot/crib, none was provided, and we had to make do with a sofa bed. The children's playroom also posed safety hazards, with sharp corners, low exposed electrical outlets, and an exit leading to steep steps without proper separation—all of which are unacceptable risks for a four-star hotel. Overall, the hotel's lack of attention to guest safety and well-being, as well as the dismissive attitude towards our concerns, is deeply disappointing. I strongly urge to reassess their safety standards and take immediate action to ensure the safety and comfort of all guests.

My room was so dark and there were no lamps. There were no available room for exchange so i had receptionst come up to change dead light bulb. No housekeeping at night. It was better but still too dark . Twin bed was so narrow my husband almost fell out. Breakfast food ran out too quickly and we were nervous that we may not get enough to eat. Definitely short staffed. Showerhead was damaged so i had to hold to shower. I decided not to even try spa after looking at my room.

Unfortunately, I had an unpleasant stay at the hotel. Starting, the room, it is absolutely outdated, very dark with old furniture scratched. The wall with paper wall with the image of a labour female on it made me totally uncomfortable. Also some strange smells, like mildew. I asked to change, the staff kindly showed a another room that was terrible like the first. However, smelling better and with a nature painting on the wall, I had to wipe the dust. I tried to close the bathroom door but doesn't work. Also, the jamb mass falls. As I was on a work trip, I will appreciate having an iron, but it was denied, and I had to use the laundry service. I had my first-day dinner in the restaurant, I ordered a risotto, that was extremely salted. I thought it was like it was a joke because I had not wanted the bottle of water. A hole in the floor behind my chair in the restaurant. My laundry comes back,and to my surprise, the skirt was completely wet. I laughed, as I was tired to complain about everything. After four days, I came across the third Tour group, which have run out the goods for breakfast. Only one attendant, who looked totally lost... So, five days with the lift with the same dirt on the floor. Although everything all staff was really kind.

A great stay of 5 days at this hotel...reception were brilliant on arrival as was dropped by friends with a small dog and they managed to allow the dog on the end terrace so we could all have lunch together before they departed whilst my bags were taken to my room. Rooms are a little tired and needed a few tweaks on my arrival, sticky safe door, loose towel rail over bath but overall my room easily generated the wow factor, huge bath, very comfy bed, juliette balcony, generous storage and original design...including a glass wall so you can watch TV in the bath! Restaurant for evening buffet and lunch standard was excellent both in service and food range and quality, the fish was absolutely first rate. Spa massage treatments very good quality again and a really nice space including jacuzzi, indoor pool, steam and sauna and the outdoor pool was a good size and surrounded by a lovely mature, green backdrop...road noise not a problem for me. I would definately stay again or visit the Spa and restaurant if nearby. Parking on site, not a problem.

Its a big hotel with a good bedrooms, and amazing views from the living room. The price is high and the menu is very good. Its only to fifteen kilometres of Porto and have very services. Like spam, swimming pool, gym, and so on.