Our stay here was incredible. The staff was so so kind and accommodating! I highly recommend getting the room facing the ocean as it’s a beautiful view. If not, everybody has access to the view outside their villa. Small warning that it’s a bit scary at night time as it’s very dark on the island as you walk through the property. Plus side: tons of adorable cats on property :)

NO HEATING IN OUR VILLA! It is absurd that in a 4-star facility one should suffer so much from the cold. There was only a tiny electric stove that did not heat at all, and it is well known that it is not safe to keep it on at night while sleeping. The living room had a wood stove but we were advised against using it because of the smoke detectors. The facility is really very beautiful and surrounded by nature but if this thing had been clearly indicated we would never have chosen it. We also saw some ants in the kitchen.

Visited the Rose Garden as part of an organised mini-bus trip and had to walk through the grounds of the hotel to get to the garden. The accommodation is in bungalows dotted around the extensive grounds. The rose garden was beautiful and there were hundreds of different types, all with flowers. The hotel is very isolated so it would be a holiday to “get away from it all”.

Very nice resort. Nice houses surrounded by all kinds of plants and vegetation. It's a bit faded glory and could use a little refurbishment. However, it's still pretty nice. The "villa" we stayed in was clean and was situated very nicely. It featured a hammock on the porch. The resort has two pools. Both aren't very large, but sufficient. The restaurant is just down the street and features a very good breakfast and some nice dinner dishes. The only thing we didn't like was that the bed a small queen size bed. Also, we had to put the used toilet paper in a bin instead of flushing it in through toilet.

We stayed here for five nights as part of a fairly inexpensive package holiday. Overall, we would visit again, but the hotel needs some love to be considered 4 stars. The hotel is in a beautiful location, surrounded by colourful gardens and impressive mountains. The view from the pool especially is really exceptional. We loved feeling like we were a little apart from the rest of the island, about 50 mins from Funchal and a speedy 30 mins to the airport. The breakfast is in a restaurant a short walk from the hotel, and also has an excellent view and lovely outdoor seating. The spread is fairly comprehensive, but the ‘hot’ food is cold, and the quality of ingredients mediocre. Our room was not as clean as it could have been, with mould in the shower and on the wall paper by the door. The wallpaper was peeling, too, and the floor was not clean. The double bed was actually two twin beds pushed together, with separate flat sheets that did not stay put no matter what we did. The pillows are really very bad and the mattress quite uncomfortable. There was also a really really annoying noise coming from the fire alarm that would not stop. Overall, for the price we paid, I think this hotel is well worth the visit, but it needs a lot of love to be considered the four stars it boasts. As long as you’re not paying four star prices, I would recommend this to couples who like walking and don’t mind being away from busy cities.