We were quite happy with our stay. Room was great, facility and building are very well maintained. Breakfast provides a huge variety. There is no on-site restaurant for other meals although there are nearby, walking-distant restaurants. There is an in-room coffee machine and water. The hotel is surrounded by a cobblestone parking lot which is a bit austere. Service staff are attentive. All spoke English. The Palacio is across the street and well worth the visit. It's not as crowded as nearby Sintra. If you arrive by train, it's about a 15 minute walk. There are 2 nearby train stations - Monte Abraao and Queluz Belas. Monte Abraao more pleasant than the Belas station. We reserved a suite, which was overkill for 2 persons, unless you have guests. The other rooms certainly cost less. I would stay here again.

It was a pleasure from the beginning to the end.We stayed 2 nights ,the superior room we booked had a problem with air conditioning making noise ,the guy from the reception came to check immediately and since it was late he checked and changed our room. Excellent service,big size room ,very pleasant and huge bed, very comfy. Nice breakfast. Great location with restaurants nearby, very quiet, 15 minutes by uber, and 10 euros and we are in the heart of Lisbon.

We have a really bad experience, I book since months because it's 1 year of relationship with my girlfriend. I book at phone and I explain that. And of course I ask for a big bed, when I arrive the lady told us they haven't a double bed. For a palace is not professional at all, maybe because we are a lgbt couple and young I don't know but after the long travel we didn't expect that.

Really tired hotel without a restaurant. When I asked I was told I could only get a cheese and ham sandwich. Not very much locally in the evenings so I ended up using uber eats. Would not return, shame as its a stunning building.

I am making a point of visiting all the Pousadas in Portugal that Pestana has under its wing. I prefer the pet friendly stays as I like to travel with corgi but I will also explore the non pet friendly ones. So far this is my 4th Pousada (I have already been to Mosteiro de Amares, Pousada Palmela and Pousada Marvão). The exterior of this tiny Pousada is visually stunning. The stone work details on the clock tower and windows arches transport you back in time to a a period where artisan craft craft in wood, stone and metal working were prized. Unfortunately that’s all I have to stay when it comes to stand out features of this hotel and my stay. I am basis my review off the standard experience and expectations I now have based on my stays at other Pousadas in the Pestana group. One big problem is that the hotel is just rooms … you get zero history of the place when you check in and it’s not even visually depicted anywhere or displayed in common areas and no “history lesson” leaflet is in the room like other Pousadas. Meh … This hotel closed its restaurant permanently and therefore you don’t have access to ballroom or at least “experiencing” something other than the 2 corridors other hotel. BUT therein lay the opportunity. If you don’t do dinner, don’t have outside space, don’t provide any sort of activity other than breakfast and sleep …. Then you need to get clever to find what makes you special. Online it seems this place is pushing being a venue for functions rather than a hotel. In my opinion if that is the business model you can charge customers for “Pousada unique historical stay”. It should be a conference venue in that case. Personally I wanted to stay here because of the clock tower. I would have loved to see it up close and personal. This is accessible to guests not by guide or through glass or a pictures. Since the hotel is tiny this could literally be a draw card. Something unique and special that the adjoining museum couldn’t offer. The Pousadas are around to treasure the Portuguese history and this felt very “not that”. If I didn’t already know this place housed the Royal Guards while resident at the Palace then I would be none the wiser when leaving. The service … Pestana’s online booking chooses when it wants to work so a lot the perks of being an Elite member where not there. It feels really stupid to ask for these things after being disappointed on entering the room. Reception SHOULD ALWAYS ask for your Pestana membership card when checking in so they can make a plan without making the customer feel like an idiot for asking if the booking system is not pulling information through. I guess system errors should not be the fault of the hotel but reception should check. The room is big but underwhelming. Great for aerobics but no view to be seen. The windows are high set and the room doesn’t capitalise on the space. In such a big room the TV took up the writing desk and I didn’t have place to open my laptop without knocking the TV screen and I ended up moving it to the floor. My room was turned over and it look as if I did it myself in a rush on the way to work. Have some pride people! Housekeeping is the face of the brand. Customers are here to rest and feel like they are having a royal experience. No chocolate on the pillow ? When you are in a superior room and budget cuts don’t allow even the smallest gesture then it’s time to rethink the business. Breakfast spread was okay - very Pestana. Considering that no restaurant is on site for dinner this would have a wonderful time to introduce high tea as a unique experience ! Do something creative to draw people in. There are so many places close to the palace that at the price, a 50% discount on museum tickets, is just not going to cut it. Please management - think of something. This is my 4th Pousada I’m visiting in Portugal and each one makes an effort pulling on local experiences and making unique moments and opportunities for their guests. This particular Pousada is right at the bottom for me and will most likely stay there.