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The Riverside Hotel
Hotels
7.8
/10
Pleasant
211 reviews
What Guests Say About Their Stay
Ritesh
10.0
/ 10
Overall a very pleasing breakaway from stressful and busy days.. Lovely view of the Blue lagoon area, the City skyline. Beauty of nature can also be enjoyed, many birds nestle in the trees on site. Clean, comfortable and convenient room, facilities were adequate, could possibly offer more options on TV.
Verified traveler
10.0
/ 10
We had a fantastic stay.
Breakfast included was nice and the rooms were beautiful and comfortable
In the Area
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10 Kenneth Kaunda Drive, Ethekwini, eThekwini Metropolitan Municipality, Province of KwaZulu-Natal, South Africa, 4065
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in The Riverside Hotel
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What's around The Riverside Hotel
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10 Kenneth Kaunda Drive, Ethekwini, eThekwini Metropolitan Municipality, Province of KwaZulu-Natal, South Africa, 4065
Discover More About The Riverside Hotel
Location
The Riverside Hotel is located in area / city Ethekwini.
About The Riverside Hotel
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Riverside Hotel exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at The Riverside Hotel.
All facilities in The Riverside Hotel
Others
Hotel Services
- Laundry service
- Tours
- Newspaper in lobby
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Business Facilities
- Conference center
- Meeting rooms
- Business center
- Conference rooms
- Computer station
Things to Do
- Beach umbrella
- Outdoor pool
- Barbecue
- Health club
- Garden
General
- Smoking area
- Reception hall
- Parking
- Terrace
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
Connectivity
- LAN Internet (surcharge)
- WiFi (surcharge)
Transportation
- Area shuttle with surcharge
Nearby Facilities
- Hair salon
Sports and Recreations
- Fitness center
Kids and Pets
- Babysitting with surcharge
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in The Riverside Hotel
Important Note
- Fee for buffet breakfast: approximately ZAR 140 for adults and ZAR 100 for children
- Fee for wireless internet in public areas: ZAR 55 (rates may vary)
- Fee for wired internet in public areas: ZAR 55 (rates may vary)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 10:30
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 10:30 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Riverside Hotel | 169 |
Number of floors in The Riverside Hotel | 5 |
Another facilities in The Riverside Hotel | Laundry service, Tours, Newspaper in lobby, Wedding service, Luggage storage |
Frequently asked question in The Riverside Hotel
What are available facilities at The Riverside Hotel?
There are top facilites at The Riverside Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Riverside Hotel?
The standard check-in time at The Riverside Hotel is starting from From 15:00 while the latest check-out time is at Before 10:30
Does The Riverside Hotel provide breakfast?
Yes, The Riverside Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Riverside Hotel
Other sources (211)
7.8
Pleasant
From 211 reviews
Cleanliness
8.2
Room Comfort
8.0
Location
8.4
Service and Facilites
7.8
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Traveler Reviews The Riverside Hotel
Number of reviews per page
20
40
Top reviews
Myles
Business
2.0
/10
Reviewed 53 week(s) ago
Hotels.com verified review
They have a rat problem and way too noisy in the evening.
They rates ate the power cable that caused all the plugs to be down in the room.
The hotels drinks were worse than buying a drink in the UK. Do not recommended to my worst enemy.
megan
Business and Leisure Family
10.0
/10
Reviewed 120 week(s) ago
Expedia Group verified review
All good
Zarina
Friends and Family
8.0
/10
Reviewed 123 week(s) ago
Hotels.com verified review
I booked a suite for 2 adults and 2 children. On the app the description of the suite was that it would have a king bed and a twin bed. However, all it had was a king bed. Even after getting the manager on the line he was unable to provide a solution to the problem except to say i had to pay an extra 500 rands for an extra bed. The mistake was clearly in the hotel's description of the suite, so quite annoying that costs were passed onto me and management unable to assist.
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Michael
8.0
/10
Reviewed 147 week(s) ago
Hotels.com verified review
Requested room with separate room, given room with shower in bath.
Water covering floor due to leaking fridge, which had a foot pad missing.
Water in bathroom was luke warm when on maximum heat.
Wesley
Business
10.0
/10
Reviewed 171 week(s) ago
Hotels.com verified review
Was a good stay overall
michael
6.0
/10
Reviewed 174 week(s) ago
Hotels.com verified review
Firstly, after making the booking and paying in full, then receiving 4 messages from the hotel either confirming my reservation, with a res.number, or thanking me for making the booking with them and that they were looking forward to me staying at the hotel.
Only for them to phone me 4 hours prior to check, whilst I was travelling to Durban, to tell me that they were fully booked and my booking had been cancelled.
I refused to accept the accuse and would arriving and expecting the room as agreed. I got my room.
This attitude, from the hotel, either due to bad planning or wanting to make extra revenue from the room stinks. Ruined our planned day.
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michael
8.0
/10
Reviewed 210 week(s) ago
Hotels.com verified review
The accommodation was comfortable, central location, quiet with professional staff.
Only issue was the shower being in the narrow bath, and then leaked water onto the floor.
Verified traveler
Leisure
4.0
/10
Reviewed 214 week(s) ago
Expedia Group verified review
Ive stayed at this hotel several times and experienced no issues before. This stay however was unsatisfactory for the following reasons
1. Only 2 pool towels were available when I requested 4. The pool was not full so where was the balance of the pool towels.. I stayed here during peak in December 2020 and there was no shortage of pool towels
2. Extra bath towels were not available as they were all in the dryer. Really?
3. The carpet was not properly vacuumed.. Dirt from previous day was still at the same spot the ffg day.
4. Hand towels were not replenished with 2, only 1.
5. Bath towelling mat was never replenished for 2 of my 3 night stay.
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Ritesh
10.0
/10
Reviewed 222 week(s) ago
Hotels.com verified review
Overall a very pleasing breakaway from stressful and busy days.. Lovely view of the Blue lagoon area, the City skyline. Beauty of nature can also be enjoyed, many birds nestle in the trees on site. Clean, comfortable and convenient room, facilities were adequate, could possibly offer more options on TV.
Verified traveler
6.0
/10
Reviewed 278 week(s) ago
Hotels.com verified review
The place is beautiful but some of your staff member’s have terrible people’s skills and attitude.
Musawenkosi
8.0
/10
Reviewed 298 week(s) ago
Hotels.com verified review
I was initially made to wait and hour and a half when I was strangely told that my booking could not be found and that they did not have anymore rooms available. The irony is that the money had been taken from my account before my arrival but yet my booking was said to not have been done against it. After raising it sharply with their receptionist, they finally relented and found a room for us, which to my relief after the initial consternation. I was just disappointed that they did not put bottled water in our room even after alerting house keeping that they had forgotten to give us still water
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Vincent
10.0
/10
Reviewed 311 week(s) ago
Hotels.com verified review
Amazing place
Albert
8.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
Although the institution offers amenities usually offered by four star hotels I'm not convinced that Riverside is always deserving of four stars. Amenities were generally good however staff performance requires some corrective action. Staff appeared unprofessional at times specifically restaurant and front desk staff. Breakfasts on most mornings was late. Flies were noted on buffet food. Despite me highlighting it to staff nothing was done by staff about it at the time. Breakfast cutlery was dirty. Salt sellers were filthy. The cup on the breakfast table had dessert from the previous night still in it. Clearly not well washed nor checked by staff when setting the table. Management did take corrective but I should not be required to highlight unhygienic concerns to them especially not a four star hotel. One wonders what happens in the kitchen.
I rate this hotel three stars at best.
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Nnditsheni Charity
10.0
/10
Reviewed 322 week(s) ago
Hotels.com verified review
We had amazing time
Wally
6.0
/10
Reviewed 325 week(s) ago
Hotels.com verified review
I was disappointed with the small room allocated to us as on 2 other occasions we had large spacious rooms and a bath for my wife.
A bit noisy this past weekend
Verified traveler
8.0
/10
Reviewed 328 week(s) ago
Hotels.com verified review
Had a beautiful stay. Lovely spot within close proximity to all amenities,yet hidden from the crowd.Clean rooms and comfortable beds . Would do it again
Eugene
8.0
/10
Reviewed 332 week(s) ago
Hotels.com verified review
Was a nice stay!
Verified traveler
Leisure Family
8.0
/10
Reviewed 333 week(s) ago
Expedia Group verified review
Great location, beach, restaurants, activities only a few minutes away by car. Breakfast has hot and cold options however it was basically the same items for the 5 days so we were tired of it by the 3rd day. Did the friday happy hour at the bar it is 50% off drinks excluding cocktails the live music a singer who was ok. Room although small has all you need and was clean. There is a popular spot next door I didn't go but the parking area was always full because of their patrons so thats night time entertainment at your door step.
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Wayne
8.0
/10
Reviewed 341 week(s) ago
Hotels.com verified review
Unfortunately there was a cockroach in room 302, and the water in the shower took long to drain.
Verified traveler
8.0
/10
Reviewed 342 week(s) ago
Hotels.com verified review
The only problem was at check in. Person behind the counter was not very friendly.
Service was a bit on the slow side although they were very friendly and helpful.
Overall had a good stay
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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