This  hotel was an absolute letdown, I am from Europe, and I would never recommend it to anyone. Here’s why: 1. Unbearable Noise Levels The rooms are right next to a busy main road, and the constant motorbike noise makes it impossible to relax. 2. Limited Staff Availability The hotel’s reception operates only from 9 AM to 6 PM. After that, good luck finding anyone to help you if there’s an issue. For a so-called “5-star” hotel, this is completely unacceptable. 3. Ridiculous Customer Service I had specifically requested a twin bed room for myself and a travel partner. While I understand that it’s the peak season and only a single bed room was available, what’s unforgivable is the response when I asked for an extra blanket. The staff initially refused and only gave in after I pressed further—but then handed me a used blanket that smelled awful. 4. Multi-Tasking Staff = Poor Hygiene There seem to be only five workers in this entire hotel, each juggling multiple roles: receptionist, cleaner, massage therapist, and cook. I saw the same person clean a room and then head straight to the kitchen to prepare food without washing their hands. It’s unsanitary and downright disgusting. 5. Terrible Bathroom Facilities The shower water is consistently cold and fluctuates in pressure. After a long day at the beach, I was looking forward to a warm shower, but that was clearly too much to expect here. 6. Service Disparity While I personally received decent service, I noticed a concerning attitude among the staff towards other guests. It was obvious that some were being treated better than others, despite paying the same rates. Everyone deserves equal respect and quality service regardless of where they come from. This hotel is nowhere near “5-star” quality. It’s overpriced, unhygienic, and poorly managed. Spend your money elsewhere—you deserve better.

My family member and I don't recommend this hotel for several reasons as below: 1.  There are around 20 rooms in total for this hotel, only three of them are relatively quite. The left 17 rooms are close to the main road with super loud motorbike noise. 2. The operating time for this so called "5 star" hotel is from 9am to 6pm (Thailand Time), if you got anything urgent out of this time period, you cannot find anyone. 3. I have indicated in my check in instruction that there are two of us and we want a twin bed room. I can understand the new year peak that only one bed room is available. I am ok with that. But the wired thing is when I ask one more quilt/blanket to cover myself. The front desk person refused. And then later she is afriad I will leave a bad review for this hotel, give me a USED blanket with terrible smell on it. 4.  There are around 5 workers for this hotel (sounds many right?) but do note that they have at least 4 roles on their shoulders. 1）Hotel reception 2)Massage Worker (yes, this hotel has massage business) 3) Cleaner 4) Food cooker. Yes, you hear me correct that sometimes these workers just cleaned one of the rooms and then use their dirty hands cook food for you. 5. The shower water is cold and unstable most of the time. Imagine you stay in the beach/seawater for the whole day and back to the hotel for a warm shower and the water is cold. 6. I understand that Thailand's culture is a little bit white skin ass kisser. (Means they only have good attitude to their white skin "daddies"). But I never imagine this also apply to the hotel services. White skin audience always have the best room/services with same amount money paid. Anyway, I will tell all my rich non-white skin friends to avoid booking this hotel.

Hotel staffs are very nice and friendly. Great in hospitality services. The room is beautiful and cleaned. I have been there several times like more than 10 i think when i traveling in Phuket i only chose this hotel. Everything in room is perfect i like free mini bar, bathroom and living area. Very convenient and value for money. Very recommended if you travel in phuket not far from the market and Phuket town.

It's the perfect place to relax!! The staff welcomed us warmly. She showed us to the room and gave us some free snacks. Even 4 star hotels don't do that. After that, we swam in the pool and it felt great. The staff told me to use balls and floaties too. We also had a massage. The staffs were very kind and the massage was good. We wanted to come back the next day, but we had food poisoning and got a fever, so we stayed in the room the next day. Thanks to the comfort of the room we recovered in one day. Our tour schedule was disrupted due to food poisoning, and we had trouble checking in and out, so the staff did a lot for us. We're sorry for the inconvenience we caused them. They really showed us great hospitality. If we have a chance to come back to Phuket, we'd like to stay there again. Thank you so much!!

the best hotel in phuket! exceptional service, beautiful rooms, very clean, I loved it so much, I recommend and advise everyone! I had the best stay of my life! thank you to alaita boutique and my precious who manages this hotel. a lovely woman