The staff, especially John (I think the owner) was sooooo sweet and kind and helpful. Look, this place is not the Ritz Carlton, but I’d stay here again just simply because of how kind and nice the staff was. You can tell that they are family run and operated and that they try their best with what they’ve got. And location and price can’t be beat! If you’re looking for a retro hotel/motel experience that won’t disappoint, I HIGHLY recommend! :) I’ll be staying here again.

The room itself was ok. Things looked clean but in the bathroom there was no hand soap and there was a hole in the wall that had been haphazardly repaired. The in suite kitchen was fine. I saw a bug crawling on the wall and all of the cutlery/cookware was just thrown in the cabinets. At one point on my second day my key stopped working and when I went down to the front desk the lady “working” there couldn’t fix it. She didn’t actually work there, she was just there helping out the owner and didn’t actually know how to do anything. The owner called the maintenance guy to go let me in the room from the dumpster which was just our back and it took him 15 minutes to get back inside. When I got back that night it was still broken, even though it was supposed to be fixed and when I went down to ask why it didn’t work I got scolded for putting my key next to the phone. The room was enough to get me through but after I didn’t feel the safest, but that could be my own anxieties. Everything in the room felt worn out and the tv didn’t work that well. The only thing that would make me stay again would be if everything around the Toyota center was sold out

Terrible experience, no toilet paper, breakfast yogurt expired.

The goal was to be close to Toyota center, and the mission was accomplished. Got to taste one of the best burgers in my entire life, too, at craft burgers. Look it up

Good service and good people service

they lied about free parking; they wanted to charge me to park in a sketchy off-property lot during the check-in process and when I showed them the email confirmation from expedia saying that I would be given a parking voucher when checking in, the guy got super upset at me and demanded the room key back and refused to let me stay there after all even though I had prepaid for the room which was advertised to include a parking voucher. I asked what does voucher mean but the guys was so mad, screaming at me and threatening to shoot me if I did not leave the premesis so I left and the front desk guy (who threatened me) was following me on my way out the door so I kicked the door shut behind me to prevent him from continuing to pursue me. when i called expedia customer service to ask for a refund they called the hotel who claimed they had filed a police report against me for supposedly damaging their door somehow, and that they were refusing to issue a refund so expedia told me the only option I had was to call the hotel to ask them for a refund but i was not willing to do this because of the death threats that the front desk guy made against me so then expedia said my only other option was to dispute the card charge with my bank.

The owner/manager was 10/10: friendly, accommodating, attentive and wanted to make sure everything went smoothly for my stay. Easy to Uber there and ok to walk in daytime but perhaps not at night. Must use stairs to access rooms. Think more European hostel.

Overall for the price this place was the great! And the negative reviews complaining about the staff? I’m not sure they were very polite throughout my 2 day stay. Only complaint was the loud street noises that reached into the room on a Saturday night, but it’s a Saturday night downtown what to you expect right? Clean bathroom and bedding. Would stay again Plus room had a kitchen that I didn’t think I would have, was a nice perk

Not good and expensive WiFi and tv is not working

The hotel is too old, and the bed smells like it has been used by other people. For the price, it's better to spend an extra $20 and go for better options. I don't recommend it.ptions. I don't recommend it.

Second time staying here no problems a little out dated but it’s a whole vibe staff is helpful as well.

Front desk is awesome I will be back again much love from Baesick the breakdancer

Highly recommend this place. Especially if you are seeing a show at The House of Blues. Super close and cool places to eat and drink.

0 amenities. Then the parking was 2 blocks away for 25 but they a lot connected to the hotel for 5 that they dod t mentioned until after i paid. The only thing it met was convenience.

I left my wallet on the counter while checking out and someone stole it. The security camera was/is not working per staff (and reportedly it’s been this way for some time. The lady staff member is Great! I found a dead water bug and roach under the nightstand near the window.

Very family friendly and personable service.

When i arrived, i was informed that i had requested dates a month later. OH THE HASSEL OF CALLING. However, the staff immediately called Hotels. Com and straightened it all out. WOW HOW MUCH MORE CAN YOU ASK FOR. It made my stay lesss stressful. So thank you for all you did

Bad

It is an older property, but it's very nice and clean. We didn't encounter any issues. For being in downtown Houston, you can't beat the price; it's right next to a parking lot that is only $5 for overnight. The staff was very friendly.

This hotel is an older hotel , no elevator you will need to go the stairs to the room. Parking is far from the hotel, and had to pay 25.00