Comfort Suites McKinney - Allen

The rooms were dirty. The bathtub/ shower was moldy. Water damage on 3rd floor ceiling and 3rd floor smelled very bad.The staff was helpful and let us switch rooms but the new room wasn't much better other than the bed was clean. The bed was comfortable to sleep in but because the rooms were dirty and the 3rd floor smelled so bad, we checked out early after one night stay.

I had an absolutely terrible experience at Comfort Inn in McKinney, TX on the expressway. Shortly after checking into our room, I discovered roaches in the bathroom. Naturally, I was alarmed and immediately brought the issue to the staff’s attention. Instead of addressing the problem, they outright refused to move my family to another room or provide a refund, leaving us stuck in an uncomfortable and unsanitary situation. When I called to follow up, the situation only worsened—I was rudely hung up on. Frustrated, I went to the front desk to try to resolve the issue in person, but to my shock, the staff (Jeanette) member there yelled at me in front of other guests. It was an incredibly humiliating and unprofessional encounter. The combination of unclean accommodations, lack of accountability, and disrespectful treatment by the staff made this one of the worst hotel experiences I’ve ever had. I would strongly advise anyone considering staying here to look elsewhere. This level of service and cleanliness is completely unacceptable.

Nice

All the staff made our stay wonderful. They were all so nice and helpful!! Our room was nice and clean. The breakfast was really good too!! We would definitely stay here again!!

n/a

The fridge in our room was not clean & the floors in the hallways were not vacuumed well. There was trash in the elevator and the trash can in our room had stuff in it when we checked in not to mention there was stuff behind it on the floor besides the fridge. The pictures were all crooked and the bathroom tub area and chalking around it needed a good scrub as it looked like mold was starting to grow. The floors in our room could have definitely used a good sweep as well.

Found roaches in my room, so I switched rooms & there was roaches in that 1 too. And I can’t even get in touch with anyone about a refund!

Safe and cozy place.

SPACIOUS AND CLEAN

Would not stay again. Place reeked once you walked in.

Very quick check in, the room was nice and clean. Desk chair wasn't that great. The bed was very comfortable. I would definitely stay again.

Very friendly reception, clean rooms, convenient location.

The room smelt of mold an it was warm.

Our room was great, comfy beds, clean all around..

We stayed at the hotel two weeks go and enjoyed the experience, but this week when we checked in, we noticed the bathroom had not been cleaned. The tub is stained and there was a stray washcloth hanging on the shower. We didn’t want to be those customers and we were in our way out to meet friends. So we just stopped by the front desk and informed the manager of the condition and asked him to make sure housekeeping cleaned the bathroom. Saturday morning we left early and returned in the late evening. The bathroom still had not been cleaned. We were exhausted so we just went to sleep. As I was checking out and again complained to the same manager, his response was only that he had left a note for housekeeping. Well. Here’s my note. Never again sir will I give you my hard earned money.

Great staff, quiet , location is great.

We found a live roach upon entering our room. After killing that roach, we found roach bait on the wall by the exit door in the room. We found dead bugs on the floors, frame around the bed was filthy, sheets and covers were stained, ripped, etc.. we wanted to check out and find another hotel but every room was booked in McKinney due to the OU/TEXAS football game.

Check in was easy and very nice. However, the room was in obvious need of repair and a deep clean. There appeared to be blood on the wall. The tub was filthy. We stayed for a quick trip and only needed a place to sleep. I guess we shouldn't be surprised about the condition because of the low price.

great

Quiet place