when we went to check in the staff was in crisis as no rooms ready by 3 pm and no idea when rooms would be ready. they complained they were over booked. the food at this location was not good.

Pretty good experience overall, gym and basketball court probably helps it score highly. I did get woken up early by maid at least 3 hours before check out who didn’t speak a word of English and couldn’t make use of shuttle as runs every 30 mins but other than that, not bad. Front desk on check-in were nice, could have done a better job holding delivery driver accountable for checking room number on app opposed to leaving at front desk tho, nothing really in vicinity if arriving after 10pm.

The hotel was overbooked the night before our stay. We arrived 30 minutes before check in time. In hopes to check in early but we were fine with waiting till a little after 4 if need be. We were put on a waitlist to check into our room and were told that no rooms were clean yet since they were overbooked the night before. After waiting an hour and a half past check in time we finally asked again if our room was ready and it was. We were suppose to get a call or text and never heard from anyone. The lobby was packed full of unhappy guests. Once we got in our room it looked like it was a half ass remodel job. The trim didnt even touch the floor. The carpet didn’t touch the wall. Looked dingy and gross. The air return vent in the room was dented and falling off. After I took a shower I then found out the water wouldn’t turn off. We had to practically force the knob way further than it’s suppose to go for a slow drip. Couldn’t take a bath cuz the drain plug was broken. Cancelled a different hotel to stay here because it looked better but instantly regretted it. We actually looked at switching hotels in the hour and a half wait but on a Friday night in Miami everything was booked. Wouldn’t stay here again. $200 a night for this was a huge disappointment and waste of money.

Upon checking in, I requested a 12:30 PM checkout and was granted it. I called the following morning at 8 am to confirm it. Housekeeping knocked on my door three times trying to enter despite the late checkout time. The second housekeeper yelled at someone (me maybe?) that she was specifically sent to the room to clean it. I was unable to sleep because of the interruptions. Horrible service!

it was disgustingly filthy the furniture was old and stained up had marks all over it the door was busted not even safe had a huge crack that you could see out into the hallway the floors had pubic hair on them and it was the presidential suite. I wouldn't let my dog stay there. Total rip off. Plus they were supposed to have an executive suite when I ask about it they told me it was out of service what a joke!

we arrive thursday and they clean saturday night after request 3 times to clean my room, and they never appologized for that.

The only thing I didn't like about the property is if you went near the pool or just sit outside those animal things hopping around I think they should be away from people that are scared of them like me

It was a very comfortable environment

The staff were excellent, the food at the bar was decent but the fries were cold. The only issue I had would be if I was there for a vacation and had to share the pool with a family of large iguanas.

My experience at this hotel has been amazing. The staff at this hotel provides top notch service. This is by far my preferred choice when visiting Miami.

Great costumer service. Very clean hotel

Check-in was excepcional!

Although close to the airport and not particularly cheap, this hotel does not live up to the expectation. We were disappointed in the cleanliness, room and cost. The breakfast buffet was good but way overpriced. Will not be returning to this hotel.

Didn’t have my booking when I got there. Didn’t do anything to help me fix it when I had all necessary information showing I made the reservation and paid back in Oct.

Bed sheets had a huge old blood stain on them, there were hangers thrown on the floor, the bathroom was moldy in the shower. I don’t think the room had been cleaned at all. The Lobby presentation is beautiful, the actual room floor is extremely outdated.

Excellent place

Good hotel

The bedsheet had a big stain on. It had to have new sheets brought in the hot tub was not working, which is the only reason why you pick this place. The carpets in the hallway were black with filth was also told that you provided a transportation from the train station to the hotel when I booked had to get an Uber because they don’t provide transportation like they said they did.

Everything is alright, but not the cleanness. I found human long hairs in the bathroom. Stains on the bathroom wall and the used soap was left in bathroom. The bed was not set up properly. After complaint to the manager, it was done.

Great place only didn’t like that it took long to check in