I high expectations, I showed up and seen how beautifful the lobby looked but the room was not so much. Walked into the bathroom and toilet paper was low, there was poop at the bottom of the toilet from most likely previous tenant and toilet seat was dirty. I literally checked in at 12am and checked out at 8:30am was barely able to sleep since the neighboring room was being super loud.

Check in was easy and Sonny was had enough patience to help me with the parking QR code and registration.

Seats a wonderful stay

I have always liked Embassy Suites. Great made to order breakfast included. Could use new mattresses otherwise no complaints.

Excellent and professional staff. Much appreciated

Nice quiet and good service

Staff was so rude and the place was so bad and so expensive we paid for parking lots $50 and extra charges was $50 too bad experience

Fun place to stay if you're going to a Niners game, or if you're not.

Was by the elevator, enough said

Clean, comfy rooms, and great food.

When registering for my room the fire alarm went off. I waited for the all clear, brought my stuff up to the room and on my way back down got stuck in the elevator. No one answered the alarm

Very comfortable stay in a nice, clean space! Staff was very patient and helpful. Will definitely be coming back when in the Santa Clara area!

good area

Well maintained, friendly and helpful staff, ideal location and plenty of amenities nearby.

Rooms were nice comfortable wish they would have had a warmer pool and not so much chlorine but hotel was good. Food and bar was good. Great continental breakfast

Automatic drapes did not function properly. Room although fine, was much smaller than I have learned to expect. The long hallway (unuauable space) gave the listing a much larger square footage than actual usable space.

Great place to stay

The free breakfasrt is incredible, the omlette chef is a superstar, and the rooms are spacious and clean

It started out great! VERY happy with our room and check-in. As the evening continued, we were watching tv and having dinner. Suddenly, around 9:00pm, the tv went blank! No sound, no picture. We tried all the buttons on the remote control - nothing! Turned it on and off numerous times! Still - nothing!! After trying everything we know to try - we powered down. Got dressed and went down to talk to the front desk. They said that the whole hotel is out. They already called someone in, but it would probably not be back on til morning. I go to sleep with the tv on. I knew this was going to be a very long night!! And, it was!!! We were staying for 2 nights. If it happened again, we would stay somewhere else. It did not happen again. Thank goodness! So, what happened??? We don’t know? No one ever said anything to us! I was disappointed and hoped for a discount on my room for that night only. It was a great room and was convinced that we would be staying here more often as my family lives here in Mountain View, and we come down ALOT and stay in hotels. That’s how our stay was!

Enjoyed my stay!!