Extended Stay America Suites Phoenix Chandler

Nice property, clean, friendly staff…

DO NOT STAY HERE!! We were first given a dirty room and then moved us to a room where people with pets stay and the hallway smelled like dog pee. The bathroom sink was clogged and the water dripped steadily from the tub. There were no cups or plates etc and when we called to request cups we were told to come get them even though the sign says we would bring them to the room. There were no blankets on the bed and when I called requesting blankets I was told again to come get them. When I went to the front desk to get them I was told I could only get 1 blanket even though there were 2 beds. I was told they didn’t have any blankets to give me and gave me 2 bed coverings which were basically the thickness of a sheet and that was what was on the bed originally so I took them and put them in the bed and we slept in 3 bed sheets. We had a baby with us. I complained to the front desk at check out and was basically told that they had a shortage of blankets and not all rooms have blankets.

No internet and services seem limited.

The kitchen was cute, and the bed was insanely comfortable

The front desk receptionist page was very unpolite didn’t acknowledge us greet us. We were waiting for the iron more than an hour was not quite happy with that.

The hotel wasn’t terrible. But there was mold in the bathroom fire sprinkler and on the ceiling. The shower faucet was running all night, with a steady stream. It was ok for one night.

Dirty carpet

Very nice rooms!

I had two rooms and they both where super dirty

Very nice stay, with nice staff, clean rooms, and accessable transportation, food and shops near by close eough for walking

There was no stay when we tried to check in we were told by the clerk that I reservation was listed as a no-show and we were unable to check in thus making me lose my booking and my money I need to be compensated

The pictures look nice but the property was dirty and run down. Carpet in the hallway was dirty. Bathroom ceiling wasn't clean and was missing a toilet paper roll holder. Different fixtures were missing or broken. Kitchenette area was old and laminate is breaking off. Walls are thin and can hear everything. Could hear what sounded like domestic violence down the hall. Place is like a halfway house.

Filthy, smelly, disgusting

The suite was large, bed comfortable and plenty of towels so I didn’t need to ask for more. There was a full kitchen with items upon request and the windows opened to my pleasant surprise. There were some noticeable oil stains on the chair/carpet around the chair and there was only coffee/tea at there “breakfast” but other than that was fairly happy.

How do you check in someone and dont tell them there's no running water.

The 2 ladies working were very helpful but to be honest the stay was terrible. Once i was checked in and made my way to the room it had previous person's belongings all over and inside fridge. Staff was kind enough to try and get us another room (appreciate the effort) but had an awful odor and the doors were so hard to open and close. Would not stay again or recommend.

I was comfortable for my one night stay. Bed was comfortable and hotel was quiet. Front desk clerk was very nice. I will stay there on my next lung center visit

It was a decent stay, but the hotel has clearly seen better days. All the walls and doors had serious scuff damage on them, the tv cabinet drawer in my room was broken and wouldn't stay closed, the refrigerator had something left inside of unknown origin and both luggage carts were broken. One had an issue with a broken wheel and the other had a frame that was not bolted in. Furthermore, they were not available upon arrival because other guests hoarded them. I had a car full of belongings that I needed to transport to my room because I'm moving across the country and that stressed me out. Breakfast was extremely limited, just tiny muffins, oatmeal, and coffee. At least the location was convenient, but I've been to motels in better condition.

It was jyst ok

Leaky faucets, leaky toilets. Loud noise. Uncomfortable beds.