Fairfield Inn by Marriott Jacksonville Orange Park

So we were told this property is scheduled to be renovated shortly but that doesn't make up for the lack of cleanliness. There was a dirty washcloth hanging over the shower and the shower curtain liner had mold on it and was not clean. The room smelled moldy as well

Needs updating

Poor breakfast

Mostly large clean room. Staff was courteous and friendly. Breakfast was good. Bad- some mildew in the tub. Toilet had trouble flushing. Rust on shower curtain rod. Improve general maintenance of the building needed.

OK for the price.

Needs some up keep.

Front desk customer service is top tier

Great room. Clean. Nice view. Couldn’t control the temp. Thermostat was not working so a bit warm but not too bad

The room service was terrible. We had to go down and ask for towels and wash cloths at the front desk. The cleaning lady did show up one day and we asked her to come back in 15 minutes when we were leaving when she informed us that she did not speak English. We let her in then so we could have the garbage cans emptied and cleans towels again.

Same breakfast every day,need to change up!!

Good area. Close to I 295. Nice staff. Good breakfast. Bed sheets warn. Elastic stretched out. Would not stay on mattress. Room not cleaned after first night.

The first room I was in had a very loud A/C unit that rattled all night long. It also did not have a stopper in the sink. I notified the front desk and they provided a room for me to switch too. In that room the light over the bathroom sink was so dim that you could not see yourself to put contacts in your eyes. They came and replaced the bulbs but it was still not bright enough so I had to put a lamp from one of the bedroom end tables in the sink area to see. Also the phone cord had been broken and needed to be replaced so it would stay connected to the phone. The thermostat on the wall would not display the settings, only the ac unit would do that. The ice maker on the 2nd floor did not work the 6 nights I was there so I had to go to the 3rd floor.

Building is beginning to show its age and some things need to be spruced up a bit. There was no stopper in the sink in bathroom. Some of the tile needs replacing. Carpet in the hallways needs to be replaced. Grounds were nice and well cared for, Staff was helpful.

Room need update, Windows need to be clean, shower curtain should be off the floor and I took only one yogourt and it has mildew inside

The only good thing was the service from the cuban lady at the breakfast Jeaneally.Excellent hard worker,very attentive. The place a mess ,pool dirty no lights at the pool deck ,no jacuzzi spa at all, no shampoo,no bath gel, dirty towels.Very dissapointed,carpet taer at the room ,everything old,lamps ,air filter firty,restrooms needs renovation ,air conditioner makes noise. Not coming back ever.

Way overpriced, absolutely not worth $200/night. The tub was badly clogged, the shower curtain rod was broken and barely in the wall, the curtain hooks and shower head were badly rusted and corroded, there was mold growing around the fire sprinkler in the ceiling, we needed to use the pull out couch and that mattress was not made up with sheets and looked like a crime scene it was so filthy. There was a weird smell in the hallways and the elevator felt like a theme park wide. There are 2-3 other hotels across the street and behind this one, try those instead. Don’t stay here!!

The overall property was in poor condition. The hotel needs a remodel. My room was clean but the bathrooms need to be gutted and start over. Floors and carpet are worn with cracked tiles In The bathroom. They had issues with their wifi for most of the weekend. This hotel just needs a facelift.

Good

I asked for 2 extra bath towels for the room. Asking the front desk clerk, did not help matters - very rude. He told me to bring him the two towels in my room, I would get two more! Really? Are they that so unfocused on good customer service? The breakfast food looked like they took a semi-circle omelet and cut it in two - not sure how many times it was reused. No orange juice Coffee was tepid, like bath water. The elevator made a clanging sound when it when from 1st to 2nd floor. Running water in the bathroom had a sewer smell. No stopper in the bathroom sink. Chipped wooden toilet seat. I then decided to end my stay at 2 nights, not the original 6. I was charged $128. for "incidentals" - for which that same desk clerk could not provide an explanation. And, another 3rd night charge was added due to 'early checkout"!. Why does Marriott allow this property to be included in their portfolio? Lastly, the night after I checked out, a mysterious charge of $20.88 appeared on my VISA. The payee was "Kenicia Butler", via PAYPAL. I DO NOT, and NEVER have used any PAYPAL to buy ANYTHING. When I called PAYPAL, they said someone named Jessica Fourcault bought something from Kenicia Butler - but they had no information as to what was purchased. I strongly suspect this charge due to fraudulent, criminal misuse of my CC by an employee of the Fairfield Inn.

This Fairfield Inn is very clean. Very pleasant and helpful staff. Bigger and better breakfast thsn I expected. They have a waffle machine which I used every day.