Holiday Inn Express & Suites EL PASO NORTH, an IHG Hotel

Great staff , clean room

Well Bobby at the front desk was so friendly and good human. Enjoyed his good attitude. Room was good. Lamp on the right side of the bed installed backwards. Breakfast was really good.

Great stay. Very clean, safe and friendly atmosphere. We will stay here when we travel through El Paso again.

Friendly staff

Good value, good staff, good location.

Enjoyed it

The property was very nice, the staff was great! It's in walking distance to the parks which is what we look for when choosing a room. There was a lot of noise, it was either the elevator or the nearby road, but if you are someone that "needs" silence to rest then maybe it's not for you. The onsite store was not well stocked and the woman behind the counter wasn't the friendliest. We walked across the street to the other hotel and it was a total different story! They had a Starbucks and the staff (everywhere, in shops, coffee place, and front desk) were great! The rooms were clean and the beds were comfy. If the room wasn't as expensive as it it, then I would say I would definitely stay again, but honestly it might not have been worth it being that it is the farthest hotel in walking distance to the parks.

Front desk staff wonderfully trained to be cheerful, helpful, and caring about people who have driven all day and are tired and just want to get into a nice room. Wonderful hotel.

As soon as we arrived we were greeted perfectly by the front desk clerk (I can't remember his name) but we was amazing. Polite, helpful, friendly, ask about my day was overall a good guy. Check in was smooth, he recommended a great place for dinner and suggested where to park to be closer to elevators. Room was clean and stocked. Overall great stay!

Perfect

Amazing stay! Comfortable bed and the hospitality was amazing.

We love the friendly welcome by staff, the room was comfortable, clean, and quiet. Breakfast was so good, better quality than other hotels and staff was constantly replenishing coffee and food and drinks . I’m very pleased with our stay and surely will come back when visiting El Paso.

The hotel was clean and the staff was friendly.

first floor near parking lot exit

All was good

This is my second time at this property and still enjoyed it. I did bring my service dog this time around and the only thing I have to say about that experience is a small plot of grass would be nice because the rocks were uncomfortable for his feet when we needed to go outside for his potty breaks though I do understand why they may not have any because some people would not have the decency to clean up after their dog like I do and being El Paso it would often die off but just a thought. Otherwise they were extremely respectful of my service dog and my family.

Well maintained property with excellent service. Breakfast was the highlight of the stay.

It was a very clean place

We stayed for 4 nights with a large team of teenagers and the staff was so incredibly helpful and accommodating, the gym and other accommodations were great, and the breakfast was excellent.

I stayed for 4 nights. The first room I was taken to had a broken latch for the door, so it wasn’t safe to stay in that room. The guy in front was so kind and understanding and moved us to another room with no problems. The bed was comfortable, two different options for pillows (soft & firm). There were no bugs in the bed, but there was some nats or little bugs in the corner of the room that weren’t alive. I love that there was service everyday , so we always came back to the hotel with the bed made and new towels. Didn’t get to try the breakfast , because we didn’t wake up early enough. Overall, it was a good stay.