Holiday Inn Express & Suites GONZALES, an IHG Hotel

I think that every time we book at the Holiday Inn there's always something not working or broken. The elevator was out of order at this Holiday Inn as well as others we've booked. The rooms were descent and the view was of the hotel next to us and a portion of the highway and city.

Perfect

Black mold very unhealthy for a person just getting out the hospital

Black mold on ceiling. Not healthy for a person who just got out of the hospital

Hotel smelled terrible, thankfully the room did not. Hair all over the bathroom floor that was never cleaned up the entire week we were there. Under construction and construction mess was left in the hallways/lobby and not cleaned up. Front desk unhelpful. Hotels.com customer service agents trained to keep you on hold as long as possible, not answer questions and won’t connect you with a supervisor when I called to try to adjust my reservation. They succeeded in making it such a pain in the a** to change or ask questions that I gave up and paid the money anyway. I will NEVER book through this website again.

I have never pad that much for a room that was a total mess the beds were so bad my husband had to go to the lobby to sit in a chair to try to sleep. We went to New Braunsfel and that place put the hotel in Gonzales to shame and the people were dressed properly and not in hole in their jeans and were really friendly at new braunfels We will not stay in Gonzales agai

The staff downgraded my room I had reserved because I booked thru hotels.com. The front desk person did NOT honor what I had paid. I had booked and paid for the night 20 days prior my stay. I do not recommend anyone staying there. The staff suggested NOT to use hotels.com to book in the future in order so I won't get the room bumped to one bed instead of double beds.

Stay was nice room and hallway had a spicy smell. Room was not cleaned well. Rooms multiple hairs in bathroom.

The room was ok , just the couch needs to get replaced because it has one stains but besides it was ok.

Location & Convenience to my meeting,

First time at this hotel and the AC wasn’t working, barely any air coming out. Carpets were dirty and front desk wasn’t there half of the time. Necessity made us book again and they CANCELED our stay without ANY notification. The only way we found out was because we wanted to upgrade our room. We got no apology OR explanation as to why we had our PREPAID stay canceled. Now we are l left last minute to find a hotel during a completely booked up weekend throughout the town.

Nice big room. Very quiet and clean. Bed was very comfortable. Will be back.

Everyone was very nice and welcoming, our room was clean and our stay was wonderful even though it was short! Thank you guys!!

I liked the cat

We booked rooms with two queens. But upon arrival were rudely told that our reservation was for king beds and it was our fault... it was clear the hotel was busy and their process was old and didnt own up to the fact that they messed up. I pulled up my reservation and showed the agent our booking. He saw that we were correct and then proceeded to say we should have booked directly with them not through Expedia because their old tech doesnt sync well. We were on a business trip with grown men and we all had to sleep together. Annoying for sure. Beyond that I wish i could say the place was up to par but every category was below reasonable expectation. Room were run down, breakfast was horrible, weird rules around food, and dusty/dirty place.

room lock, 30 minutes for lockout and we were inside the room

Great customer service

The management went above and beyond to assist to make my trip comfortable

I should not be charged. The first room didn’t have cable tv, microwave wasn’t working and it didn’t have an iron board nor laundry bag. Then e got moved to another room and had to take a Cold shower,

I reserved a room with 2 queens bed but was given a room with 1 king bed. When asking for the room to be corrected I was told it could be but it would be on the 2nd floor. Then was told that the elevator was not working correctly. I was traveling with my 82 year old mother and carring all our luggage up and down stairs was not an option for me.