La Luna Inn, Ascend Hotel Collection

Clean updated very comfortable. Staff are super friendly. Would highly recommend for the price and location. Stayed 3 nights.

I was skeptical about a motel on lombard, ive worked in sf alot and most of them looked a little seedy so my expectations were low. Upon check in, there was on site parking with spots actually available. There were two indian guys working the counter, very polite and made check in a breeze. Room smelt like bleach when we walked in, which for me is pleasant in a hotel room. Room was very cold when we arrived, but the heater quickly changed that. Good room for what you pay and location, most definitely have had worse.

It was a good stay. Bed and linen were clean. Will book again next time

The counter staff was very helpful in accommodating by bag to be left there for 2 days before check-in while was travelling to another destination. Delivery package to the premises was well received as well. Good service.

Great service and staff, very accommodating and welcoming.

We found several cockroaches after staying for 1 night.

There was a major convention in the city and all hotels full. In the past this establishment would be called a motel. Parking very convenient. A good motel. They still need to follow the rules. i had to leave a day earlier; they maintained their greediness and took advantage of my paying in advance. Bad business, bad attitude, bad business practice.

Property is great, just a little noisy because it is next to the street.

Check in was easy, and personnel was friendly. No frills or thrills, just a bed for a night. Best part is the free parking.

There was a baby roach in my room!!!

...but they did. I would say there's a misspelling, I think its the Ass-end collection. If they try to put you in the building next door, go check it out before you agree. AMAZING photographer, though!

Nice and clean, great location. Great service. Heater was loud when it was turned on, making it hard to hear the TV. Close to the street, therefore can hear some loud cars go by.

Stayed here when my friend visiting from North Carolina. We had the best time walking to palace of fine arts from the hotel. Lots of great restaurants near by too. Great location and love the free included parking.

This hotel was very run down and poorly managed. The room that I got was not expected and cleanliness wasnt there. I had to rebook my stay at another hotel, but this hotel also did not offer any refunds for unused nights. Terrible experience.

On the good side. The staff were nice, the bed was comfortable, and the location was great. Other than that, this was nothing like it is pictured. The bathroom was barely big enough for an adult to fit in. The shower was very dark as there was no light it and it was tucked in a corner. The first room we got had a broken toilet and the second room they then moved us too reeked of cigarettes. The bathrooms look nothing like the pictures in this add. There are not counter tops on or around the sinks and you can barely sit on the toilet unless you sit side ways as an adult. Also on top of that they deactivated our key card twice during our stay because they accidentally checked us out early, twice.

The hotel is convenient, closed to visitor sites. Rooms are clean. Free parking right outside the hotel rooms. It may be little noisy since it’s on a major road, but acceptable.

If all you are looking for is a roof over your head, are not picky about cleanliness, and to be close to the Presidio, this property is fine. However, if you are looking for the cute, updated boutique Inn that you think you are booking, this property is NOT it. The rooms have the warmth and comfort of a Red Roof Inn and are the size of a shoe box- do not put more than two people in a room. It did the job for what we needed, and the staff were nice, but I would not stay here again.

Not a bad place for a night or two, it was just what we needed to be located in Marina District. No frills whatsoever.

So much to like: good location, great room rate, free parking, clean and updated room. What pulls down this rating? Could hear the TV next door until 2am, and then the TV on the other side came on at 6am. After a very long drive and need for a good sleep, this really marred the stay.

Large old rooms with some updates