Didnt get the service nor experience as advertised

DO NOT STAY!!!! Very DIRTY PLACE!!! This has being the worst hotel I have stayed in!!! Since the check in they tried to charge me more than was posted on Expedia. Then the room that was giving to us was dirty and had a really bad smell like someone has being smocking there. I reported it and they gave me another room(and kindly apologize) but still the other room was “clean” but not that clean. It had poor light, things were broken like the bathroom toilet’s lid, the fridge door almost did not close and the doors were the fridge was located was one unexisting and the other broken. The lamps to charge the phones one of them did not worked. And the breaksfasf that was provided was cold like it had ice next to it and it was very poor almost nothing to eat, only eggs bread and juice and yogurt. We checked out today @ 9:30am, if by tomorrow I’ll don’t get my deposit back I’ll reported as fraud. This place is supposed to be non smoking and today when we were going to check out there was a men smoking right outside the door. It a shame this place is like this, it has potential just need attention and a very good remodeling. It does not have elevators and it has second floor rooms. The photos posted on Expedia are from very long time, probably when they opened the hotel. The rooms are far from what is on the actual property.

Not all front desk there were helpful kind or friendly. They actually seem to be annoyed that they are even there. Fortunately, when I had an issue, it was handled promptly with the Male front desk attendant. I was grateful he was there

The hotel has no security, is extremely dark and/or has bars to limit access to people outside the hotel or guests. It has been 3 days since I left the hotel as I write this note and I have not received my deposit back.

Terrible Experience - Do Not Stay Here! I stayed at Maingate Lake Resort, and it was one of the worst hotel experiences I’ve ever had. The rug in the room was filthy, and there was a horrible smell throughout the place. Everything was dirty—nothing like the pictures on Google! The overall condition of the hotel is disgusting and far from what you’d expect from any decent place. I strongly advise against staying here, especially if you’re traveling with kids. Save yourself the headache and stay somewhere else.

Entire unit was in a state of disrepair, black mold on the walls, room looked NOTHING like the pictures, cleanliness extremely poor.

Hize el check out , dejé la tarjeta en recepción a las 4:15 am

Outdated Weird smells Under maintenance

Disgusting, do not stay here. No blankets for 1 when I got there, just a top sheet. Opened the cabinet and there was Diapers all in there so they didn't check and clean from last people staying. Toilet tissue was stuffed in the door window Ketchup splattered all along side the wall. Rooms smelled old and moldy. Terrible would never stay again

No issues a good property for an overnight stay

Property looked like a trap house. There was a roaches in my bed. No ac and smelled like mildew. It took for ever to check in. Never again

La habitación en muy mal estado, sucia, habitación con mucho olor a humedad, y no estaba bien limpia, mi hijo le brotó una alergia muy fuerte, tuve que llevarlo con asistencia médica, fue solicitado cambio de habitación, sin embargo siguieron los problemas de la habitación, los baños no funcionan correctamente, se solicito que hicieran limpieza al día siguiente y el personal de limpieza no llego. Se presentó la queja a la administración y lo que nos dijeron fue que si no estábamos satisfechos que nos podíamos retirar.

I will never go there again!… stain carpet that looked like blood stains, bad odor in room, noisy air condition, bulb lights did not work at entrance and bed stand and could not charge my phone near bed stand. Booked through Expedia at one price when I got there they added $24 for extra fees. I had no choice since I was so tired of driving and it was ~ 7:30 pm. I will never recommend this place. Breakfast said until 10 am but they only had coffee when I got there at 9 am… it’s a dirty, stinky rip off. Saw a moving worm late night in the bathroom floor and took a picture of it for proof… zero stars!

Very dirty. Smelled like mold. Out of date. Pretty sure my friend got bed bug bites. Would not recommend.

Dirty rooms

I never leave reviews and I travel all the time. One extremely stunning employee named Emily was just to memorable to pass this survey by. If that is not one of the most talented women in the hospitality industry then tell me who is. If I could have her on my payroll I would not let the opportunity pass me by. Great job to the hiring manager. That woman is a prized asset you cannot find these days. I booked this room for my daughter’s boyfriend to sleep outside of my house while visiting. He spiked the room and enjoyed shooting some on the pool in the game room.

It was very close to where I needed to be.

Quiet and comfortable. Many activities for children Very convenient to shopping restaurants, and the main parks

The staff attendant checking me in took 20 minutes to do so. She kept walking away without saying anything and acted as if she hated life. My true complaint comes from the property itself. To call this place a resort is a complete joke and a disgrace, to say the very least. Its so dirty, plants are all dead and grass high up and not cut, bedrooms semi decently cleaned but not fully, and there were loud obnoxious guests that you wouldn't expect at a resort who were screaming, yelling and running up and down the halls and stairs. The only thing i enjoyed was taking a shower and leaving the next morning. This place reminded me of an old hotel from back in the day that did have some life to it but they just stopped caring. I suspect they'll be out of business in the next five years. Do not go here; pay a little more and enjoy your experience elsewhere.

I had hard time to check in and the front desk staff was helpful but other than that this place need to be demolish, rooms curtains are full of mold, Im very sad for the employees but im pretty sure managers never when in side of any room before.