Even dealing with potential hurricane weather events, our stay was great! Staff is friendly, and helpful. The site is very convenient for shopping good and fun!

Good beach. Needs more and better food options. Luao not worth it.

Nice place and good service. Restaurant has limited choices and food average.

The pools were amazing! Water slide for the kids. Easy walk to a beautiful beach with a boardwalk and nature signs.

Great pool for lap swimming and easy access to beach. Food was passable but not great.

we enjoyed the two room suite and the kitchenette. kids love the pools

Great stay. Beautiful new facilities. Nice pool. Beach is a bit disappointing. I was stung by a sea urchen and found out later that this is a particular problem on their beach. They should add signs warning people. Only other negative was to find that our reservation did not include housekeeping. We were surprised that this had not been highlighted in the initial reservation.

My faimly had a great time there. The pool is amazing

We booked Marriott's Waikoloa Ocean Club for the last day of our family vacation, 11/20. Our kids had been begging to go because of the water slide. First thing my daughter wanted to do was go down the slide. We went up & were told that a group of adults were in the middle of a race so she would have to work into their rotation if she wanted to go down. I tried to ask the slide attendant but he wouldnt respond to me or even acknowledge I was speaking. She did get to go later on and enjoyed it. My son was 1" too short but we noticed kids much shorter going so we took him up & they let him go 3 times before saying he was too short. Literally while we were being told he was too short a shorter kid walked past and was allowed to go. When I asked why he was allowed I was told that "his parents were part of the earlier race" and that "he had been swim tested." I was told my kid wasnt swim tested because he had a life vest on. He wore a life vest as a secondary precaution since he would be going down the slide alone. I went into the front desk to speak to a manager and was told they were in a meeting and would call me back which they never did. I emailed after we were home & got a response several days later that basically justified the race. On another note, you are not able to write a review for this facility unless you receive a survey asking you to do so. I would guess that is how they maintain their review level.

It was a beautiful property! Room is clean and spacious, everything we needed was there.

Great!!

This property is fantastic and my family and I had a great time! The staff was welcoming and they had a lot of activities available. The pools are very clean, and being that it looks over Waikoloa Beach, it's a beautiful view. The beach itself is very close and walkable, and it was great fun to hop down to the beach and up to the pool for some reasonably priced food.

Great stay. Amazing layout. Very relaxing

There was not enough food choices onsite or nearby, making for a difficult experience.

Beautiful hotel and beach

Honestly one of the best hotels I've ever stayed in. We stayed here 12 years ago before it was redone and the new version was ten times better. The property is breathtakingly beautiful with new pools and an open lobby where you see the pools and the sea. The hotel has a beach in the front with great service to set up umbrellas and chairs for you. There is a lawn just behind the beach where they have events (movie night for the kids was amazing). Service was outstanding. We came during Covid and all the rules were followed (very clean). We were surprised that Hawaii was so busy even with Covid restrictions. The concierge really helped us get last minute dinner reservations and even got us a last minute spot at their on site luau (two days a week). The room construction is new and feels modern and up to date; we had the ocean view. Beds were super comfortable. The bathroom has some features that might be more popular with the 20 something crowd like a window into the bathtub but don't worry it can be covered. Overall you can't go wrong with this hotel if you are willing to pay for it.

Close to beach. Lots of amenities Friendly staff

Beautiful design on a secluded beach. The staff was wonderful

This property is NOT a 4 star or higher property. They do not provide the level of service of a 4 or 5 star resort. I booked an ocean view suite. They gave me a suite on the third floor that FACES the POOL and GARDEN AREA, you could see some of the ocean through the palm trees. If you were on the uppermost level(s) you might have a view of the ocean. The suite was also accessible for handicapped visitors! That means that bars are all over the bathroom, counters and other things are lowered, AND THERE ARE LIGHTS GOING OFF 24/7 IN THE BEDROOM. The desk staff insisted they did not have the authority to make a room change and would have the resort manager contact me THE NEXT MORNING. I checked in on Sunday night, received a call from the reservationist on Monday afternoon informing me that no room changes could be made until Wednesday (I was leaving on Friday). The Ocean Club property manager left one voicemail message on the hotel room phone on TUESDAY stating that he was told that I would like to speak with him about the room. That's it -- he didn't even bother to speak on what my issue was exactly. He offered no resolutions, he didn't even say to call him back! He didn't leave a number, he didn't visit the suite! It was the most blaring example of CUSTOMER-NO SERVICE I have ever experienced. I stayed at this Marriott (hotel) for may honeymoon a few years ago, and have recommended it to many people since. I will not return and will be sure to tell of this experience.

Sterile, could have been anywhere. I felt like I was in Florida.