Very professional and courteous service. I will stay again

Friendly staff, clean and recently renovated rooms, heating noisy, overall very nice

The Manager and all staff members provided excellent hospitality. Very friendly and welcoming!

I would not use this hotel if my life dependent on it.

Check in was simple and clerk was friendly and knowledgeable.

Excelent

It’s close to everything with a clean room,hot water and friendly staff.Due to hurricane Helene, the breakfast was a bit limited with no coffee because of sediment in the water line. Staff brought us a new coffee maker for our room in extremely cold weather!

Place was gross

No breakfast or ice due to Helene but the desk person didn’t tell us and there were no signs. Water pressure was also low (also Helene?). The real issue was the people talking in the parking lot and the back of the building was not well lit. Walkways were also not lit well. As we were getting dressed, someone with a key card opened the door. We had the secondary lock on, but it was unnerving to say the least.

I never write reviews like this but I’m doing it because I’m not sure how this hotel has such a great rating. I drove into Asheville from northern VA and after an 8.5 hour drive, I arrive to learn that I needed to pay an additional fee of $30 for a “pet room” on top of the $50 pet deposit and they would need to switch me from a room with 2 queens to a room with one king because “dog rooms only have one bed.” Fortunately I was traveling by myself so whatever. That’s fine. This hotel was more of a motel as the doors to the room lead directly outside which I didn’t notice previously, that’s my bad. The inside of the room left a lot to be desired. Just inside the door, the carpet was filthy. There were questionable stains everywhere, including one on the comforter that looked like menstrual blood. The mattress itself was horrible and flat. The shower was not clean, there was hair and dirt in the corners of the tub. The AC/heating unit was extremely loud and the room stayed the same temp all night, regardless of what I changed the settings to. The next morning I was called 6 times minimum by the front desk as they were looking for someone who “was supposed to be in that room.” The front desk guy stated he didn’t understand why I kept answering as he had a different name down. I only gave it 2 stars because although I assumed I’d see a roach, I never did. I couldn’t wait to shower and check out.

The hotel is conveniently located to shopping and restaurants. It is also close to the hospital and the VA. The room was very comfortable.

The room was spotless and the bed was extremely comfortable. Bottled water was provided due to the non-potable water after the hurricane. I was impressed and happy to be in Asheville.

Came to volunteer with hurricane cleanup. Was not advertised or mentioned at checkin that they weren't serving breakfast. Please advertise and let guests know. Could have gotten hotel with breakfast for same price

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Great place and nice recent renovation. Very modern and very clean. Would be nice to have some hot items served at breakfast.

Room was cleaned, smelled fresh, I loved in the room there was a large mirror. Staff nice and polite!!! The location is just 7 minutes driving from downtown. The breakfast was good.

This hotel was very clean, quiet and safe. The staff was friendly and helpful and the breakfast was excellent. Several choices to choose from and everything was replenished as it was eaten. Would definitely stay here again!

While my stay was good, they no longer serve a hot breakfast.

Overall good experience. The only improvement that could be made is to expand the breakfast options more. There was bread, waffels, 2 variety of fruits and coffee.

Great value