It was a wonderful getaway. The water in the shower was very hard coming out. And the bathroom had hair all over it. But other than that I can’t complain about anything else.

Bathrooms are nasty, tile needs to be clean there is a lot of mold or bacteria. staff can't answer simple questions. Like Do you have discounts for companies that have more than 3 employees staying at the hotel. " YOU HAVE TO CALL SO AND SO. They should be able to answer this question.

Convenient. Clean facility and welcoming. The staff were great. The room was great. However, the shower and bathroom need upgrade.

The malfunctioning shower drain made the tub fill up. The toilet was too low and the tank cover was the wrong size. The hotel wouldn't honor my husband's Veteran status with free breakfast, never told us ahead that it was because we booked through you, Expedia.

Overall the hotel, frontdesk and the room is nice except the tub draining slow in our bathroom. The breakfast area is in the resturant with bar, the setting very nice, you can see the falling leaves from the resturant in Autumn. The gym and indoor pool spectacular designed when you walk into the hotel. Enjoyed the staying in Double Tree very much so..

Beautiful and super reasonably priced! We brought our dog and had plenty of outdoor spaces for him to explore including a huge "backyard" behind the hotel where we could throw his frisbee. The restaurant was very good, and the pool and gym were lovely.

It was super nice and clean and staff was great would stay again without a doubt

Great location

The hotel and staff were great but the other people staying were horrible, no respect for us, a lot of noise, laughing yelling loudly, the next room had the TV really loud, hard to fall asleep but the hotel staff was very responsive and took care of it

Clean hotel. Mattresses were good. Sometimes that's the best you can ask for. We felt the hotel was overpriced for just 'an average' room with some outdated features. We could also hear the neighbors above us and beside us, so wasn't very peaceful.

Off a busy highway,not walkable.Staff was good

Excellent property and the staff are super friendly.

My husband and I stayed at the double tree due to needing to be close to UVA hospital. When traveling, we always stay at a Mariott. This trip we booked the Hilton. We booked two nights -- the second night, I had to use the pull out sofa--to my disgust, there was a dirty fitted sheet on the mattress with bed bugs crawling on it--I immediately contacted the front desk and spoke with a manager TJ. I was told that since I booked through a 3rd party it wasn't much he could do and the hotel was sold out. We travel alot and have NEVER experienced anything like this at all. I would have never booked at the HIlton, knowing I would have encountered bugs. The king size bed was clear of bugs but I never expected to share the bed with 2 other people.

.

We stayed here last year and I remember commenting how clean the hotel and room was. This year not so much . Our sheets had a couple of stains and hair on the bathroom floor.. we were able to switch rooms. This one was cleaner but not great. There was trash left in the room. Next year we will try a different place to stay.

I loved how the staff greeted you with courtesy. The restaurant staff at Root 29 was excellent and very hospitable to the guest. The front desk staff was very pleasant to all guest.

One of the dirtiest hotels we have ever stayed in. Mold growing in the shower and the room smelled like dirty laundry. Very disappointed and the front desk only said, ‘we will clean it’. Disappointing Double Tree, very disappointing.

Excellent customer service. Very nice staff

The pictures don't properly represent the rooms. They are very old, dingy, and need to be updated.

I just needed a few days away from everything. The hotel was close to home and very confident in case I needed to get hime fast. I needed som R&R and I definitely got it here very quiet and relaxing.