7.8
Pleasant

From 968 reviews

Cleanliness

8.0

Room Comfort

8.0

Service and Facilites

8.4

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Traveler Reviews DoubleTree by Hilton Hotel Charlottesville

Number of reviews per page
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40

Top reviews

April

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

It was a wonderful getaway. The water in the shower was very hard coming out. And the bathroom had hair all over it. But other than that I can’t complain about anything else.
John
icon-Business
Business

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Bathrooms are nasty, tile needs to be clean there is a lot of mold or bacteria. staff can't answer simple questions. Like Do you have discounts for companies that have more than 3 employees staying at the hotel. " YOU HAVE TO CALL SO AND SO. They should be able to answer this question.
Kodimangalam

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Convenient. Clean facility and welcoming. The staff were great. The room was great. However, the shower and bathroom need upgrade.
Douglas
icon-Leisure with Partner
Leisure with Partner

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The malfunctioning shower drain made the tub fill up. The toilet was too low and the tank cover was the wrong size. The hotel wouldn't honor my husband's Veteran status with free breakfast, never told us ahead that it was because we booked through you, Expedia.
Shuling
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Overall the hotel, frontdesk and the room is nice except the tub draining slow in our bathroom. The breakfast area is in the resturant with bar, the setting very nice, you can see the falling leaves from the resturant in Autumn. The gym and indoor pool spectacular designed when you walk into the hotel. Enjoyed the staying in Double Tree very much so..
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Dominique
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

Beautiful and super reasonably priced! We brought our dog and had plenty of outdoor spaces for him to explore including a huge "backyard" behind the hotel where we could throw his frisbee. The restaurant was very good, and the pool and gym were lovely.
Leslie
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

It was super nice and clean and staff was great would stay again without a doubt
Ed

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Great location
Leslie
icon-Leisure
Leisure

6.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

The hotel and staff were great but the other people staying were horrible, no respect for us, a lot of noise, laughing yelling loudly, the next room had the TV really loud, hard to fall asleep but the hotel staff was very responsive and took care of it
Verified traveler

6.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Clean hotel. Mattresses were good. Sometimes that's the best you can ask for. We felt the hotel was overpriced for just 'an average' room with some outdated features. We could also hear the neighbors above us and beside us, so wasn't very peaceful.
Gregory

6.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Off a busy highway,not walkable.Staff was good
Brandon
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Excellent property and the staff are super friendly.
Mary
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

My husband and I stayed at the double tree due to needing to be close to UVA hospital. When traveling, we always stay at a Mariott. This trip we booked the Hilton. We booked two nights -- the second night, I had to use the pull out sofa--to my disgust, there was a dirty fitted sheet on the mattress with bed bugs crawling on it--I immediately contacted the front desk and spoke with a manager TJ. I was told that since I booked through a 3rd party it wasn't much he could do and the hotel was sold out. We travel alot and have NEVER experienced anything like this at all. I would have never booked at the HIlton, knowing I would have encountered bugs. The king size bed was clear of bugs but I never expected to share the bed with 2 other people.
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Kelly
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

.
abbie
icon-Leisure with Partner
Leisure with Partner

6.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

We stayed here last year and I remember commenting how clean the hotel and room was. This year not so much . Our sheets had a couple of stains and hair on the bathroom floor.. we were able to switch rooms. This one was cleaner but not great. There was trash left in the room. Next year we will try a different place to stay.
Huey
icon-Leisure
Leisure

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

I loved how the staff greeted you with courtesy. The restaurant staff at Root 29 was excellent and very hospitable to the guest. The front desk staff was very pleasant to all guest.
Tambra
icon-Leisure Family
Leisure Family

4.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

One of the dirtiest hotels we have ever stayed in. Mold growing in the shower and the room smelled like dirty laundry. Very disappointed and the front desk only said, ‘we will clean it’. Disappointing Double Tree, very disappointing.
heather
icon-Business and Leisure Family
Business and Leisure Family

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Excellent customer service. Very nice staff
Elizabeth

4.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The pictures don't properly represent the rooms. They are very old, dingy, and need to be updated.
Teresa
icon-Leisure
Leisure

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

I just needed a few days away from everything. The hotel was close to home and very confident in case I needed to get hime fast. I needed som R&R and I definitely got it here very quiet and relaxing.
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