Everything here was so dirty. I found hair in the bathtub. There was stuff all over the floor in the hallways and my room. It looked like it had never seen a vacuum. I slept on top of the blankets with all my clothes on and with the lights on because I was terrified of what might come crawling out if I turned the lights off. Everything smelled musty. It looks like someone had previously tried to break into the room as there was a hole in the wall. Overall terrible experience, would not recommend.

The breakfast terrible and no microwave

The room is clean that I like. But no microwave and coffee maker in the room. Breakfast should be improve, orange juice and apple juice mixed with water, taste so blank .. so cheap for a hotel like this. House keeping should clean the room in the afternoon. Before 9 o’clock in the morning they stared to knock people room to ask if we need service… it’s not even 9 o’clock, this is a vacation, what in the world they have to bother the guest that early???? Their laundry machine are soooooo freaking loud like a monster truck running. The only thing I was happy is the room clean , but for the stay is not comfortable at all.

Good

Good place to stay

Breakfast was terrible but the staff was wonderful

It was a great location for anything you wanted to do and close to Fiesta Texas. My only complaint was the bagel bar. The juices were concentrated and not mixed, then when the lady fixed it, she put too much water, so it was just colored water. But there’s a Whatsburger across the street! But I would definitely stay again!

It was a great price, economical, and near La Cantera. The only thing we were disappointed in was that there was no body wash in the shower. They offered two conditioner bottles and 1 shampoo bottle. We had to wash with the small bath bar. I have a photo but the app is not allowing me to upload it.

It was a wonderful experience to stay overnight.

Reasonable price for what you got

No room was available for me. They had all been given away by 11pm (perhaps earlier, but the night clerk with whom I spoke came on at 11pm and said all rooms were already gone when he came on duty). Hilton customer service blamed me making a reservation via a 3rd party (aka Travelocity), but that is no excuse for my room to not be available for me when I arrived before midnight. I suggest your company work with Hilton to improve this behavior. They are encouraging customers to make reservations only via Hilton (not Travelocity) with their behavior.

I will be back, thanks.

Terrible. Hotel was overbooked, hotel did not have a room for us despite us having a paid reservation. We were still charged the night even though we were unable to stay here.

Comfortable beds

Unsanitary Conditions During Stay I am writing to express my disappointment regarding my recent stay at one of your hotels in San Antonio during Christmas. My family and I chose Hilton because of its reputation for quality and cleanliness, but unfortunately, our experience fell far short of expectations. I traveled to San Antonio to celebrate Christmas with my son’s family, who recently moved there. My family and I decided to stay one night at your hotel (we live in Austin) to avoid driving back late at night. Before heading to my son’s house, we checked in and collected our room key at the hotel. After the Christmas party, we returned to the hotel to rest. Upon entering the lobby, we were impressed by how clean and inviting everything appeared. However, the experience took a disappointing turn when we went up to our room. Everything seemed fine until I inspected the bathroom. To my shock and disgust, I noticed feces on the left side of the toilet bowl when I lifted the lid. I tried to confirm what I was seeing and used a wipe to remove the residue. The experience was extremely upsetting, and I have never encountered anything like it during previous hotel stays. The situation made me question the hotel’s cleaning standards, ruining my night. I was so uncomfortable that I covered the toilet lid with towels and waited until the next day to leave.

The location is perfect – close to major attractions yet peaceful enough for a good night's rest. The breakfast was delicious, offering a wide variety of options to suit every taste. The hotel facilities, especially the [mention standout facilities like pool, spa, or gym], were top-notch and well-maintained.

Perfect ubication.

We've stayed several times at this property and each time we stay we've have always walked into a clean room and haven't had any maintenance issues. The front desk staff is always polite and efficient. The location is perfect for our needs. Would highly recommend.

Yea, don't let the name Hilton fool you. This place is bad. For one, they charge you $25 for incidentals, but if you try and get some snacks they charge you separately. So what is the incidentals for??? At about 11:30 pm, 2 men were knocking on our door and trying to open it. Don't stay here. Pay the extra money to go somewhere else.

It was an amazing stay. Thank you so much we would definitely recommend it!