We, a family of three, stayed three nights in Tivoli Lisboa in the end of February. We received a generous upgrade and were kindly greeted with a bottle of port wine and - that felt very special for our daughter - a set with cookies, that can be decorated with a variety of toppings. By far the most creative welcome gift for kids we received so far. Room was very clean and silent. Hotel location is superb. And the breakfast was full of tasty and healthy options. I missed a menu for egg specialties though besides Omelette and the breakfast room got have had some more space, as it was quite crowded during weekend mornings. Overall a great and memorable hotel experience.

Overall, had a great experience staying at the Tivoli Hotel. The room that we got upgraded to was very nice and modern. The concierge Carolina did a wonderful job setting us up with reservations for our whole stay. The rooftop has a great view and the staff up there were great as well. Carolina went above and beyond, and once she found out it was our anniversary she got us a surprise in our room with a bottle of champagne and sweets.

2 out of the 3 rooms we booked had mechanical issues so we had to be moved. That put a damper on our arrival but they upgraded one of the rooms. Instead of the view I purchased, I received a larger suite, only to be awakened each day by the construction right outside my windows. The staff could use some training in hospitality-some don't even greet you to say hello as you enter the lobby area. Beautiful hotel that could use some overall maintenance before I could agree that it's a 5 star property.

We visited Lisboa for our anniversary and glad we chose to stay here! The rooms were clean, location was perfect and staff was exceptional ! Overall, had a great experience staying at the Tivoli Hotel.The concierge Carolina did a wonderful job setting us up with reservations for our whole stay. Carolina went above and beyond, and once she found out it was our anniversary she got us a surprise in our room with a bottle of champagne and sweets.

The hotel wasn’t what I expected for a 5 star. The room I stayed in was in dire need of maintenance - paint peeling in the bathroom, exhaust fan does not work, door molding rotted on the bottom, hinges corroding, heating/AC only worked when and how it wanted (either too hot or too cold despite the temp setting). And then there was the construction noise. Moving from a 4-star hotel to a 5-star hotel, there are just expectations that weren’t met. The Sky bar and hotel common places were spot on - well kept, clean, and inviting.