Overall Ratings & Reviews Novotel Bangkok on Siam Square

Very nice hotel the staff is friendly

I stayed at Novotel Siam Square for 3 nights during my trip to Thailand last month. The location was perfect, with all favorite malls and hangout spots within walking distance. The staff were friendly, and the hotel room was clean and spacious. However, I did have one unpleasant experience: the bathroom door was BROKEN. This should have been checked before guests occupied the room. While it may seem minor, it reflects the level of care and attention the hotel management dedicates to their service.

The good thing about the hotel is the location, the front desk service staff and the chambermaids. The breakfast selection is quite bad. Some food are overcooked and hard to chew. The staff at the restaurants did not set the table. They sent us to table without cutlery. When we asked for cutlery, they'll tell you “yes” but were chitchatting and laughing with their colleagues.

Very good, very good. Next time, I will recommend more customers.

Strategically close to every hotel.

Nice staff, you can check in early so don't need waste time to wait exactly 2-3pm.

The air conditioner in the room leaked. Already called the technician once. But it leaked again at night. Had to wait until morning because the child was sleeping. My experience staying at Novotel is always unpleasant. In Jakarta or Bangkok. In Bangkok I had no choice but to choose Novotel this time because I brought my 3 year old toddler. Didn't go anywhere, only to Siam Square Paragon Mbk and Fourfacedbuddha. So the only place that is most convenient is Novotel. Only walk to these 4 places. Back and forth to the hotel to rest is possible. One more thing. This hotel's lobby smells, I read reviews that some said the same thing.

Great location, amazing hospitality and the best laundry services.

All is good, I want to highlight great laundry services which they did it ahead of time with excellent quality. One of greatesr point is when the laundry take care detail such as replace missing buttons. It is result of detail and high quality control. Thank You, surely novotel is my 1st option because of this.

khách sạn gần tất cả trạm, Trung tâm sion paragons, central world, vị trí rất ok

In general, we are satisfying during our stay in this Hotel, Location is easy to reach, BTS (train station), Malls.

The location, staff and room are great! The breakfast was OK, we stayed there for 3 nights and they changed the menu everyday. But sadly the dimsum was all pork, would be nice if they can provide without pork too 😊.

Very good services. Location is strategic.

Perfect location! In the heart of the shopping area and on your step to the Siam bts station (interchange sky train) makes it easy to go everywhere. Quite spacious room and wide bed (I booked a twin bed), friendly staff but the only inconvenient condition is the strange smell in the lobby (please fix it:-).

The service is okay and friendly. The rooms are clean, strategic location close to the mall.

Phòng hơi cũ nhưng được cái gần trung tâm.

Clean, and Good Service. Close to any where and I will back to book this hotel again.

Rooms are spacious and reasonably priced not too expensive especially during the holiday season.

Value for money, great location, close to BTS, Malls, thai massge and surrounding by food places

The hotel was undergoing renovation. We have a room next to a room getting renovation down. So the hallways smell like paint and there were loud noises too. Our room did not have a working room. Took over 2 hour just to get a technician and tried to solve it but was still not working. Asked for a different room but was not granted till the next morning. Reception took really long to responds. Very disappointed with the service. Did not even get compensated after.