*BUYER BEWARE* Follow up to my previous post, I never received a refund for the money paid for a smoke free room with a working shower. The Howard Johnson denied my request for refund and stuck me for $235 dollars for a two night stay of which i stayed neither night. Upon check in I entered the room and was there no more than 10mins, i immediately addressed my stated concerns and was offered no options (another room, or refund.. I was told there was no other rooms available) *BUYER BEWARE*
I recently made reservations 8/2/24 - 8/4/24) at this location through Priceline. I showed up to the property with one person telling me he didn't think they had any rooms, and the person who ended up being the attendant that evening coming from somewhere behind the building into the lobby to check me in. Upon being checked in and finding room 214, I approached an already open room. Upon inspection, the AC did not work, TV did not work, the shower handle fell off Upon trying to turn water on, and cigarette burns were clearly visible on the bedding. I reported such to the "attendant" working that evening and being that there were no other rooms I was told I had to take the matter up with Priceline as they do not deal with 3rd party billing. I did just that immediately, yet Priceline attempted to reach the property via phone, and no one answered. I repeated my quest for resolution for 5 days, calling Priceline everyday, who subsequently attempted reaching the property each time (in normal business hours, mind you), never receiving an answer. In short I had to sleep in my car for two nights and I was charged $235 without any sort of compensation or refund for two nights of which I did not stay, nor was I provided any reasonable accommodations (like shower, running water, and AC). I am currently exploring my options in legal proceedings regarding this matter. I was fraudulent charges and provided nothing at all for those charges. Shame on this property and shame on Priceline for no basis of standards or compliance in matters advertised on their platform.