Overall Ratings & Reviews Courtyard by Marriott Dallas Plano Parkway at Preston Road

It was nice

Great property and excellent staff! Went above expectations!

Great economical hotel plenty of amenities would stay there again

My door lock was broken. My friend had water bugs in her room.

Very clean and friendly staff.

The front desk staff as well as the breakfast/bar staff were superb - friendly, helpful, and professional. The property condition needs improvement. I had to change rooms after my first night due to the carpet beneath the A/C getting soaked from condensation. Need more electrical outlets which are easier to reach. The exhaust fan in the shower is poor, if there is one at all. The TV picture was frequently scrambled - impossible to watch. Additionally, the breakfast offerings need to be better. One of the third-party agencies advertises this as a continental breakfast which it isn't. Great people but otherwise much room for improvement.

It’s all good

I had a procedure at hospital nearby. Since there was no room service I could not get water or food ordered from the lobby. My phone did not work for room 103. Otherwise the hotel is clean and comfortable.

I enjoyed my stay; very affordable and convenient space . Excellent staff.

Enjoyed our stay. Stay was Wonderful! Only criticism is there was no complementary coffee in lobby as I often see on other properties I've stayed.

great

Good

ALL GOOD except for parking!!!

Stayed on the ground floor right outside the pool and unfortunately there was a musty smell about the room, like the floor hadn't dried out. Also, the air unit was quite loud making it hard to fall asleep.

Room was on par with average 3 star. Stain on ottoman and no running hot water - took a cold shower. No attendant at front desk to complain that evening or early morning checkout. Spoke with someone from hotel by phone two days after my stay to complain about no hot water, but mostly about restaurant charges on my credit card receipt that I did not make. They acknowledged awareness of no hot water and told me would discuss the charge with supervisor and refunds would be made. Hours after that call, a receipt for bar charges was sent to me. The bar tab was a different person and another room, and mistakenly charged to my room. Week later, no credit on my card and unable to get hotel person on phone.

Great location for those needing Baylor Scott and White Plano Hospital. Nice updated room with comfy bed and nice shower! The pillows weren’t to my liking, but my wife had no complaints.

Good location for what we were doing in the area. Would have liked breakfast included in our stay.

I absolutely loved my stay here. The hotel is nice and clean and they were very accommodating. More specifically, Amein (I’m not sure of the spelling of his name) was super helpful. I wanted to change my room and he changed it for me without any issues. Super grateful as I wanted a room on the second or third floor because of the balcony. It rained the entire weekend so I wasn’t able to experience the pool but the fitness room was nice.

Great location - liked No coffee till 7am - would suggest earlier at 6 am

Good price for the room and great customer service.