With a view of the sunrise over the ocean this was a trip to remember.

Excellent experience

Room was average, staff cleaned when we were not there ( removed our bottles and travel freezer bag we were using to store them). Area around hotel is being demolished so no store. Extended pool had dead bird and slime throughout. Level one fire door did not lock or close. It's like Versace's gone now the imperial so let's not take care of the outside...at all. Elevator would go down but not return so stairs were your friend. Poor upkeep outside you room. Will not recommend or stay there again.

The layout of the resort is really beautiful, the property is however starting to show its age. Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint. The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors. Chipped tiling in bathroom Rust around curtains Beds were hard and uncomfortable, pillows to thin. The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks. We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

Fresh towels everyday and wonderful se

Paid full price however the pool was under repairs and no mention of this during booking also the restaurant view was blocked with frosted glass due to construction. Dated and overpriced Need to lift their game Sheraton has lost its appeal

Beautiful and spacious room food was good and staff was kind

Very Nice

Thehotel is a bit outdated and staff are not that friendly. They don't tell you much about dining options and prices. She did tell us about the Happy Hour between 4-5pm but didn't say how much per drink. We just assumed that drnks are half price or at least at reduced prize. We had a margaritas which doesn't taste anything like it and a glass of red wine. When we checked out, we were charged full price. I asked the manager and she said oh its already at a discounted price because normally it's $31 per drink. So that means $26 for the margaritas and $14 for the wine. She said she'll check and will charge accordingly. They sent us an email and still charge us $40 plus credit card fee of over $3. I looked on their website and they normally charge $26 for a margaritas. Thats absolutely disgusting. I wouldn't recommend this hotel at all.

The service reflects on the very long wait for ordered drinks, in the bar especially but also at breakfast

This is our second time we stayed here. 16 years apart. This time, we got a 2 QB room and the bed is two steps away from the main door. Stayed for 4 nights. We had 2 adult and 1 teenager, very stingy in supplying ear buds and lotions. 3 Ear bud pieces for 3 people for 4 nights. I even had to asked for more lotion cause 1 little tube is apparently enough for 3 people for 4 nights! Windows needs cleaning. The facilities are beautifully set as usual. Parking on the streets are just as good and easy. Save yourself parking fee

The property (rooms) is old but in fair condition , the hotel restaurant is overpriced, and the overall value for money was not great, I think you can find a better hotel/resort at the same or lower price

Overall the property was ok however the lunch at the pool bar was very poor. I ordered an Indonesian chicken salad which consisted of two tenderloins and half a cos lettuce with a bit of carrot. No dressing and not enough chicken for amount if lettuce. Very poor. Shopping across the bridge is poor as most shops vacant .

I liked the fruit and energy gels laid out on the morning of the race for the runners in the GC Marathon events. Much appreciated.

Absolutely stunning property, the rooms were big and clean, the staff loved working there, everyone was happy, the food was drink, the resort it self was amazing! We even bumped into locals who were staying as guests who said it was the best resort on the Gold Coast!

Dated and needs updating

The staff very friendly especially in the restaurant.

Amazing staff amazing food amazing service

Rundown and in urgent need of renovation. Fridge frozen solud then leakinging onto carpet when temp

An overnight stay in town after celebrating with friends. Great access, lovely room, wonderful facilities