I chose the option to pay at hotel upon check-in, but for whatever reason they chose to try to run my card before I even arrived and then cancelled my reservation when it didn't go through (since my card was locked). They should never have tried to charge me preemptively and instead of apologizing, I was reprimanded for reserving with a locked card, which I have done at various other hotels over the years when I pay upon arrival.
They toiletries they provide are tiny, barely enough for my 7 year old. And the overall aesthetics, especially the bathrooms, need updating. But it is convenient for me when visiting family in the area, even if a little pricey for what you get.