Their computer system was down so everyone had to wait in a super long line to check in and was checked in late. The hotel should have a business continuity plan for when this happens, but they explained they do not have one, so everyone just had to wait in the lobby. Finally got checked in and bed is all lumpy and hard, not comfortable at all. They need to invest in new mattresses. Room smelled like stale cigarettes even though they told us the room is non smoking - I don’t believe that at all. We also didn’t get any sleep because a main door located just outside our room was constantly being open and slammed shut throughout the night. This was the most disappointing experience we have ever had with a Hilton garden. We will be sure to never stay here again.

Great place to stay very convenient close to everything and quiet

There was no hot water for showers in the morning.

Everything is so good

Great place to stay when going to an event at the DCU Center. Very convenient and easy to get too location.

Parking was right across the street. The DCU center is a block away. Room was very clean. The breakfast buffet was delicious. The voucher for Uno's was an added bonus! The staff was super friendly and professional. Highly recommend and will definitely stay here again! God bless y'all!

Stay was ok. Hotel seems dated, bed not very comfortable and surprised bottle water in room is $2 not complementary. Also a bit shocking the fee for the parking garage. Just add tot he hotel cost as everyone needs to park I would think. Lastly after going to a show at DCU, nothing to come back to the hotels to like a bar or food.

The most comfortable bed! Spacious room. Cable leaves a lot to be desired.

For being downtown in the city, it’s hard to find someplace to eat found that kind of odd and then after my stay, I noticed a four dollar charge on my credit card for waters that I didn’t even drink. I don’t drink bottled water.

The staff was great

Staff was accommodating and friendly. Wish there were options for free parking but we knew when booking and it was convenient to the venue we needed to be close to

Good location, friendly staff.

Very clean and good breakfast

I liked this stay a lot lovely lobby and staff

Stay for a concert at the palladium, very close to the venue. Yes, you can pull up right in front of the hotel to register (we didnt know)

Checked in with one part of our party being rewards member and us not. Do not get the same treatment when checking in. Questions were different. We’re not offered to become members. Were not asked if we had or needed to park a car. Nice place yet did not get treated equally because of member status.

Very seamless experience. Easy check in and out. Clean and quiet. Nice bakery around the corner. My only issues and it's silly, I had no idea how to use the remote for the TV, and the body cream offered, was so over the top fragranced, it was unusable.

Fast check in and friendly service

Nice clean and helpful staff

4 pm is late for a check in time. Extra $ for parking across busy street was inconvenient. To pay extra for breakfast was the first time I encountered that. Didn't see it in the write up before. Seemed cheesy to me. we didn't eat there. Very ordinary experience for the money. Next time we'll stay out of town instead of down town.