Great experience

Great hote

The hotel was very nice.

Really good and super accommodating staff in the kitchen.

Amazing breakfast

The room is huge and clean. No coffe maker obviously no Coffe in the room. No luggage stand. We literally have to place our luggage’s on the floor. Elevator not working most of the time. Some staff are accommodating. In our day of our check out it was raining heavily. female person in the front desk she was on her cell phone made me wait. I ask for service umbrella since it was pouring rain she did not even look up to reply with a Big NO!!!

Need to work on customers services

Nice & clean hotel conveniently located across a shopping mall. Front desk staff not friendly at all. Restaurante workers and bell boy are very polite and nice, thanks Antonio!

Nice hotel

The bedrooms were clean and very comfortable. The staff and service were always very helpful and accommodating. Nothing was too much for them. I would definitely stay here again.

Service is good. Front desk is very helpful

Staff were very friendly and helpful. Only a 10 minute walk to the mall and 20 minute walk to metro station. Rooms were comfortable and hotel provided ample soap/shampoo/towels.

Beautiful entrance lobby. Breakfast was slightly lacking. But is included in price, so is to be expected. Hotel was very clean, well presented and was very very quiet at all hours

Good customer service and reception

The staff from the desk very amiable!

The hotel is lovely and the rooms were perfect for my large family. Bathroom was generously sized and we appreciated the available mini-fridge. Staff was patient and helpful. It’s not in a walkable area but there is a nice grocery across the street.

Lovely staff

The front desk personnel was amazing. Very friendly and accommodating.

Not a nice place to stay

This is NOT an actual Shangri-La. They are just using the name. There was a huge bug in our room and an ant in the bathroom. Staff was not super friendly or helpful. The location is terrible to do anything other than a short drive to the airport.