I’m staying at a Vila Galé hotel for the second time, and I’m really disappointed by the Vila Galé Lagos. The check-in was quick, but I didn’t get enough information about the hotel, its services, or what’s available. After searching online and connecting to the hotel Wi-Fi, I was able to find some answers, but both, the initial welcome and the information in the room need improvement.
Additionally, the hotel isn’t suitable for guests without children or anyone looking for peace and quiet. It’s noisy everywhere— in the rooms, hallways, during meals, and even in the spa. The spa should be a relaxing place, but it’s quite the opposite. The pool area (including the whirlpool) has been turned into a play area for kids and parents, which creates a lot of noise even in the sauna, steam room, and during massages.
I appreciate that the hotel focuses on being family-friendly, but they also need to consider guests who want a little bit of quiet space.
On the plus side, the location is close to the beautiful town of Lagos and a wonderful beach.
Edit:
The hotel has become quieter as it has emptied out over time, but unfortunately, the service has not improved. Despite the lower number of guests, the issues with service remain the same, which shows that the problems are not related to the number of people staying at the hotel.
A major issue at this hotel is the staff’s English skills, which are often insufficient. There are frequent misunderstandings and awkward situations because of the language barrier, making even simple requests frustrating.
While the hotel is modern and located in a great area, the lack of proper management and attention to guest experience really lets it down. The hotel could be wonderful, but poor communication and mismanagement make it difficult to fully enjoy the stay.