Asked within allowed timeframe to change from 2 nights to 1 night, which was approved by manager, in a written email response. We only slept there 1 night and checked out in the morning. However, upon check in, we were charged for 2 nights, despite said approval. There was no reasoning with the manager, she insisted that we had no right for a refund because I had said we would leave in the evening, even though we left in the morning, and despite teh fact she had previously approved the booking change. Insisted that all claims for a refund should be with Expedia. I which I could copy and paste her email response, proving my point and her words. Very poor guest relations.

Out of the area hotel but comfortable and good value for the money.

Staff made a big effort to get in touch and ensure we wouldn't have any issues with check in. The space was mostly clean and pretty well equiped - really helpful to have a kitchen when travelling with kids. Beds were reasonably confortable and shower worked well. Location was very convenience for our purposes, with easy access to large shopping mall and other businesses.

This place is highly recommended. 10 min from a major mall, a mini apartment that vices you the freedom to cook. Little patio outside... Really nice.

A bit of modernization would benefit, some fabric had stain marks :-(

Perfectly functional accommodation. No frills but the price was great so you can't complain. Only ten minutes for Nantes.

We struggled to find this hotel in the dark and in a real downpour. We feel the directions on the website need updating and a better map. That said, when we phoned the hotel, the staff were very helpful and gave us good directions - follow the tram lines out of the city, past the station and it is on the right about 5 mins from the big blue IKEA building. The staff were helpful with other questions too.

Spacious rooms and good equipment in the kitchenette.

More than happy with everything except the shower facility. The shower head could not be adjusted as its grip washers had slipped out. Also, the water flow was not good enough compared with most French hotel chains. A bit frustrating.

Great value for money and very comfortable and clean. Everything we needed was available and recommend paying a bit extra for continental breakfast which cuts out a lot of hassle.

good over night stay staff very helpful

The hotel room incl. bathroom were much larger and better equipped than we expected. It was a quiet neighbourhood with a large shopping centre, restaurants and cinema less than a 5min drive away. The bed was very comfortable and the fully equipped small kitchen was very convenient. Parking was safe and free-of-charge. A lovely place to stay at and highly recommenable. Please be aware if you arrive/leave on a Sunday: You have to contact the hotel a few days in advance to organize access and key to the complex and room as the Reception is closed Sundays.

Great place to spend few days visiting this area. Easy to commute downtown from the hotel, the bus station is just in front.

En arrivant il fesais très froid dans la chambre. C'était propre mais il y avait du carrelage de casser et la peinture qui s'écaille a certains endroits. Il y a eu beaucoup de vent a Nantes ce weekend et nous l'avons senti dans la chambre il faudrait revoir l'isolation. Et pour finir mon compagnon ce retrouve avec un lumbago a cause de la literie donc pas cool

Chambre agréable, le seul bémol est qu'ils avaient oublié de mettre le lit parapluie pour notre fils de 6 mois.

La personne a l’acceuil très agréable. La femme de ménage également Par contre la responsable est d’une imcompétence et n’est absolument pas agréable ni aimable. Notre studio a été loué deux fois. Quand vous avez une responsable arrogante et qui vous traite de menteuse vous n’avez qu’une envie c’est de fuir !! Aussi qu’elle ramasse les grottes de son chien devant son logement ..

Sejour en famille avec 4 enfants, fait pour se reposer avant de reprendre la route. Nous avons malheureusement tous les 6 tres mal dormi, réveillés par des hurlements d'enfants et adultes à 2h et 7h du matin. Et encore le mot est faible... nous sommes repartis encore plus fatigués

C’est la 2e fois que nous venons dans cette résidence hôtelière, nous n’avons presque rien à dire sauf qu’il faisait très chaud et qu’il n’y avait pas de climatisation juste un ventilateur que nous avons dû faire tourner toute la nuit, sinon réservation bien et petit déjeuner bien également, résidence calme.

Bien situé pour visiter Nantes et ses alentours. Accueil chaleureux,le responsable nous a donné de bonnes adresses. Studio propre et bien agencé. Nous avons passé un agréable séjour. Bon rapport qualité prix.

Très calme , facilité de parking , personnel très sympathique.tres proche du Zénith de Nantes, très bon petit déjeuner