A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.

Extremely well run hotel. Excellent property conditions. Wonderful bed.

Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.

We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.

Location, services, value

Wonderful location. Very good value for money. Excellent, helpful and personable staff. Great bar area downstairs. Lovely rooftop open air bar. Best room (and bed) for the money I've had in years. Exceptional breakfast. Easy (free) on street parking (6pm to 10am) very near to the hotel. The LARGE room was very quiet, and the double curtains kept the room dark late into the morning. Highly Recommended.

Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min away and there is no temporary park on site so not easy to unload our luggage. Bar downstairs was a total disaster, loud music and poor offer. Spa in the hotel meant lots of guests around in bathrobe/swimsuit at all times….

Nice refurbished hotel with pool, sauna, roof top.

We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!

Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.

They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there. On a positive side - good location and a delightful, helpful receptionist.

Hotel très bien situé au centre ville. Très facile d'accès depuis la gare et les principaux parking publics. Très peu de traffic la nuit et un environnement calme. Les chambres sont petites mais confortables et bien équipées. Petit déjeuner simple et de bonne qualité. Personnel très agréable et efficace.

A friendly hotel close to the railway. It is presently being renovated which I think limited the breakfast area and choices but I'm sure improvements will benefit the hotel. Nice towels and shower.

Very good location and helpful staff

Staff was great in working around a big construction project and were quite accommodating. WiFi was good too. Great location for exploring Nancy.

The room was not ready at noon (it wasn't expected to be) we left our luggage and when we came back they've already put it in our room. That was a nice gesture.

Friendly staff who kept our bags when we arrived early and took them to our room for us while we were out sightseeing. Breakfast options explained well.