All is fabulous, only issue is no smoking place.,..only outside of apartment....my score is 9/10

Our stay here was great. Nice hotel nice room, bathroom was average. Servicedesk was good, but the man who brought our eggs in te morning was grumpy, buy the rest of the breakfast was delicious. The only disadvantage was when we looked out of our window for the first time we saw a naked old man playing a word puzzle. FULLY NAKED!!! But the rest was great

Believe the one star reviews!! The advertising online is almost scam like - the king superior spa room looks nothing like the pictures. The room smelt musty and gross, everywhere expect maybe the bathroom was extremely dirty. There were multiple bugs in the bedroom that were flying around. There were spiders, spiderwebs, the place looked like no one had ever cleaned it except for a quick tidy. Fresh fruit was left out so this attracted flies. The smell was almost unbearable in both the spa room and the main room/bedroom. The walls needed to be repainted a ton of scuffs and chipped paint, everything looked like no one ever took care of it. The mirror in the bathroom had duct tape on it. The spa room only looked good in complete darkness, with the lights on you could see all the imperfections. The spa room also smelt like old water and mold, there was even water left on the floor before we used any of the amenities. The lotion and soap were not topped up it was half empty. There is no night time staff so if anything goes wrong or something doesnt work you have to wait till the morning. They charge 20 euro for parking and its literally just street parking not even underground. You can park on the street for free or a small fee for the day yet they are charging guests 20 euro! I understand what they were trying to do with the "luxury" vibe but the execution failed incredibly. The only people I could see enjoying this place would be someone very young that hasnt experienced luxury before.

Great place to stay when visiting Zagreb. Good location-walking distance to everything you need. Very clean, staff is really polite and helpful, breakfast was amazing, really advanced and something for everybody taste and has vegan options. I strongly recommend staying in Madison when visiting Zagreb.