7.0
Pleasant

From 4,480 reviews

Provided by travelers on
Cleanliness

6.5

Room Comfort

6.5

Meal

6.8

Location

7.9

Service and Facilites

6.8

People often mention about Smart Hotel Thamrin Jakarta
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Staff Friendliness (38)
Ambiance (37)
Accessibility (34)
Bedroom (34)
Distance to City Center (32)
Room Space (28)
Surroundings (26)
Bathroom (25)
Hotel Area (22)
Check-in/out Time (21)
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Traveler Reviews Smart Hotel Thamrin Jakarta

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40

Customer reviews

D***a
icon-Staycation
Staycation
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9.1

/10

Reviewed 5 day(s) ago

The order via the app was initially only the standard type because the intention was only to stay overnight, but because I brought a group (I originally wanted an extra bed) but there was no extra bed. When invited to see the comparison of the rooms, the size and facilities of the standard room were very unattractive for that price, the staff offered to upgrade the room with a fairly attractive size and view. Finally, I took 2 rooms with a connecting room, for the room it seemed very new (judging from the facilities and conditions), during my stay the facilities so far were very good for a price of >550 thousand / night.
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f***e
icon-origin-TRAVELOKA

9.7

/10

Reviewed 1 week(s) ago

Thank you for the view, it's okay....hope you will always be successful and triumphant
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1 people find it helpful

A***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

strategic and recommended for those looking in Central Jakarta
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F***y
icon-Transit
Transit
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8.5

/10

Reviewed 2 week(s) ago

the staff is very friendly and helpful
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A***a
icon-Business
Business
icon-origin-TRAVELOKA

5.0

/10

Reviewed 5 week(s) ago

Flying cockroaches, noisy beds, air conditioning that keeps turning off, water that smells of rusty iron, parking lot that looks like a warehouse, really ugly
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1 people find it helpful

Alexander M. P.
icon-Business
Business
icon-origin-TRAVELOKA

8.2

/10

Reviewed 6 week(s) ago

New and comfortable room. The service is very good and fast response. The location is very close to the MRT station. Cool 👍😉
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R***r
icon-origin-TRAVELOKA

7.4

/10

Reviewed 7 week(s) ago

The AC is on but it's really hot. The hotel is under renovation so it's not so good
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3 people find it helpful

P***a
icon-Business
Business
icon-origin-TRAVELOKA

5.7

/10

Reviewed 7 week(s) ago

receptionist is not friendly and not polite, cleanliness is lacking. Lift and floor are dusty, bathroom is still dusty in the shower area. Bathroom size is very small.
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R***a
icon-origin-TRAVELOKA

5.4

/10

Reviewed 8 week(s) ago

From the beginning, I didn't expect much, arrived at 3:30 PM, the room wasn't ready, I was told to wait. Finally, I decided to leave my bag and go to the Green Day concert, returned to the hotel at 1 AM, asked for a deposit of 250 thousand, okay, then left my ID card too. The next morning I said I wanted to get my ID card to enter the Linkin Park concert, I was given it right away. The location is very strategic, close to the airport train, MRT, KRL. There are many street foods around the hotel. The facilities are not suitable for a long stay, more suitable for sleeping and taking a shower, just for one or two nights. The hotel is old and they said it was under renovation. The AC leaked dripping onto the floor, the TV couldn't turn on, the shower water was uneven and rusty, but the hot water still worked, there was no doormat, so be careful when leaving the bathroom, but I didn't care, I was too lazy to complain, I was tired from the concert.
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1 people find it helpful

n***r
icon-Business
Business
icon-origin-TRAVELOKA

6.0

/10

Reviewed 8 week(s) ago

room with rate around 300K should not be offered. the room was still under construction and was dirty. I had to upgrade to another room and paid extra for that. pls traveloka, do not offer the standard room. itu penipuan, gambar dan kenyataan sangat berbeda.

4 people find it helpful

H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 8 week(s) ago

A comfortable and strategic hotel with the center of Jakarta City. Close if you want to go to GI or PI hehehe
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1 people find it helpful

NUR A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 10 week(s) ago

the staff are very helpful and freindly

5 people find it helpful

Dafa J.
icon-origin-TRAVELOKA

6.7

/10

Reviewed 10 week(s) ago

I was offered a room upgrade so I could get a city view but instead I was given the 3rd floor. What do you want to see? The 3rd floor is expensive too, so it's 550.
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1 people find it helpful

M***k
icon-Business
Business
icon-origin-TRAVELOKA

8.8

/10

Reviewed 10 week(s) ago

The staff is very friendly and helpful, the city view is cool and access to everywhere is easy.
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T***N
icon-Leisure
Leisure
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6.3

/10

Reviewed 11 week(s) ago

Hotel under renovation. Expect renovation condition leading to the hotel room.

1 people find it helpful

T***N
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.3

/10

Reviewed 11 week(s) ago

Hotel under renovation. Maybe condition could be better in 2026

1 people find it helpful

P***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.0

/10

Reviewed 12 week(s) ago

The staff is not very friendly. After celebrating the new year, the room we were staying in was already occupied by someone else.
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2 people find it helpful

Herlina
icon-origin-TRAVELOKA

8.4

/10

Reviewed 14 week(s) ago

The receptionist was strange, we took 2 rooms with a deposit of 500, then we took the deposit and got 400 back even though the deposit regulation clearly states 250/room, she said that I was the one who didn't give enough deposit, if it wasn't enough, why didn't she keep quiet yesterday, didn't ask for more huhu, the owner feels sorry for his service like that
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3 people find it helpful

Dhomi P. U.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 14 week(s) ago

Close to the city center, but it's better to book directly to the receptionist because it's cheaper. When I stayed there, it was still being renovated so it felt a bit messy
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2 people find it helpful

R***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 14 week(s) ago

Thank you for your friendly service.
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2 people find it helpful

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